Jaivien Brown
Memphis,TN
Summary
Well-rounded individual that admires growth and development. Ready to conquer any challenges that lie ahead. Possessor of many skills, but not limited to: Customer Service (4+ Years), Sales (2+ Years), Management/Leadership (2+ Years), Microsoft (applications) proficient, and Time sensitive decision making.
Overview
9
9
years of professional experience
Work History
Human Resources Specialist
Bureau Of Naval Personnel
2022.10 - Current
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Assisted the Navy's human resources team with effectively administering pay, benefits, retirement assistance, and other concerns.
- Maintained SalesForce database of member data and used proper security protocols to prevent unauthorized access.
- Fielded numerous telephone calls and emails daily and handled many requests without any input from senior staff.
Interior Electrician
Tennessee Army National Guard
2020.02 - Current
- Worked with various types of cableways, conduits and other electrical raceways.
- Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
- Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements.
- Referred to schematics and blueprints to develop interior installation plans conforming to clients' specifications.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
Assistant Manager
Civil Axe Throwing
2022.06 - 2022.12
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of the fundamentals of axe throwing.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
Maintenance Assistant
Saints Court Apartments
2022.03 - 2022.07
- Performed routine preventive maintenance on air circulation, plumbing and electrical building systems.
- Learned to expertly use hand and power equipment for hoisting, drilling, precision measuring and electronic testing.
- Ran service calls for equipment repairs for tenants, meeting set response times outlined in leases.
- Oversaw comprehensive maintenance of machines, lights, fans, plumbing, hydraulic, electrical and pneumatic systems.
- Housing Choice Program ( Section 8 ).
Direct Sales Representative
RoofWorks
2022.02 - 2022.11
- Met customers in homes and businesses to discuss and demonstrate products.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Put together sales proposals and contracts.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Worked independently with minimal supervision.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
XL Delivery Driver
UST Select
2021.11 - 2022.03
- Managed inventory logs and manifests of all orders and routes
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Followed up with customers to verify optimal customer satisfaction following support engagement and problem resolution.
Power Wash Tech
STATE SYSTEMS INC
2021.05 - 2021.10
- Educated designers and owners about optimal materials and equipment to best protect personnel, visitors and property from fire.
- Using skills and technique to troubleshoot the exhaust motors and equipment of buildings and food trucks.
- Following and enforcing the codes, policies, and procedures set in place by the Fire Marshal.
- Liaised with external contractors to verify correct installation of designed systems.
- Cleaned structures' exhaust and grease components ( interior and exterior ) with pressure washing equipment and various cleaning agents to remove grease and grime.
Meat and Seafood Lead
Kroger
2021.02 - 2021.05
- Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
- Assisted customers with product selection by making recommendations and suggestions based on customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Drug GM
Kroger
2020.09 - 2021.02
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Developed productive relationships with key account holders.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Coordinated logistics for operations.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Cashier/Customer Service
Kroger
2019.03 - 2020.09
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Participated in inventory control and loss-prevention programs to reduce shortage.
Success Coach and Mentor
Peer Power Foundation
2017.09 - 2019.05
- Built trust encrypted relationships with individuals and groups
- Developed career and education plans based on individual needs.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
Education
HS
Power Center Academy
05.2021
Skills
- Data Quality
- Flexible and Adaptable
- Determining Metrics
- Intense decision making
- Certified Customer Service Personnel
- High Drive
- Data Entry
- SalesForce
- BUPERS/ BOL
- Customer Satisfaction
- Customer Retention
- High volume work ethic
Accomplishments
Pvt. Louis Birtz Award
- At the regiment’s base at Fort Sill, Oklahoma, outstanding graduates of basic training receive the Pvt. Louis Birtz Award, presented to the soldier who displays unwavering dedication to his or her mission and perseverance in the face of adversity. The recipient is recognized as the most noble and unselfish in his or her class.
Timeline
Human Resources Specialist
Bureau Of Naval Personnel
2022.10 - Current
Assistant Manager
Civil Axe Throwing
2022.06 - 2022.12
Maintenance Assistant
Saints Court Apartments
2022.03 - 2022.07
Direct Sales Representative
RoofWorks
2022.02 - 2022.11
XL Delivery Driver
UST Select
2021.11 - 2022.03
Power Wash Tech
STATE SYSTEMS INC
2021.05 - 2021.10
Meat and Seafood Lead
Kroger
2021.02 - 2021.05
Drug GM
Kroger
2020.09 - 2021.02
Interior Electrician
Tennessee Army National Guard
2020.02 - Current
Cashier/Customer Service
Kroger
2019.03 - 2020.09
Success Coach and Mentor
Peer Power Foundation
2017.09 - 2019.05
HS
Power Center Academy
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