JAJUANNA ISOM
Flint
Summary
Compassionate medical assistant skilled in efficient task completion and productivity. Specialized in patient care, medical record management, and clinical procedures. Strong communication and empathy skills enhance support to healthcare teams and ensure exceptional patient service.
Overview
25
25
years of professional experience
Work History
Crew Member
McDonald's
Clio
04.2023 - 01.2024
- Engaged customers with friendly greetings and meaningful conversations to enhance their experience.
- Delivered personalized service that consistently enhanced customer satisfaction.
- Collaborated with managers and crew members to efficiently prepare accurate orders.
- Prepared hot, fresh food to meet brand standards.
- Prepared foods to menu standards, safety policies and company procedures.
- Maintained high cleanliness and adhered to health code standards.
- Responded quickly to assist team members during unexpected busy periods or staff shortages.
Respite Care Provider
Michigan Community Services Inc.
Burton
08.2008 - 01.2023
- Collaborated with healthcare professionals to develop individualized care plans for each client.
- Administered medications per healthcare provider prescriptions to ensure client health and safety.
- Documented client progress and maintained accurate service records to support quality care and compliance.
- Facilitated social connections for clients by organizing visits with friends and family or participating in community events.
- Attended professional development training sessions to stay current on best practices in respite care services.
Chore Provider
State of Michigan DHHS
Swartz Creek
06.1999 - 01.2023
- Crafted individualized care plans addressing client's needs and preferences with input from healthcare professionals.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Assisted clients with mobility issues by helping them walk or transferring them between surfaces.
- Prepared nutritious meals based on client's dietary preferences.
- Transported clients to appointments, errands, and social events using personal vehicle.
- Coordinated communication between clients and healthcare providers to maintain continuity of care.
- Completed ongoing training programs to improve caregiving skills and knowledge.
Foster Care Provider
State of Michigan c/o Alternatives for Children
Burton
01.2009 - 06.2016
- Provided social, emotional and educational stability to foster children exposed to abuse, neglect, or trauma.
- Provided stable, loving home for three adopted children, fostering their development and healing.
- Maintained clean, safe, healthy environment, supporting children's emotional, physical, and mental well-being.
- Ensured confidentiality by following procedures for handling sensitive information, protecting children's privacy.
Customer Service Cashier
Meijers
Flint
01.2007 - 01.2012
- Boosted customer satisfaction by delivering fast, knowledgeable service.
- Resolved customer complaints by providing balanced solutions that addressed concerns effectively.
- Handled returns and exchanges while assisting customers with refunds and product replacements.
- Counted cash drawers before and after shifts and prepared cash bags.
- Communicated effectively with managers, supervisors and other associates.
Education
Medical Assistant
Ross Medical School
Flint, MI06-2026
Diploma -
Northern High School
Flint, MichiganSkills
- Hospice care
- Emotional support
- Sanitizing
- Patient and kind demeanor
- Integrity and honesty
- Pay attention to detail
- Eager learner
- Patient care
- Time management
- Customer service
- Professionalism and ethics
- CPR
Timeline
Crew Member
McDonald's
04.2023 - 01.2024
Foster Care Provider
State of Michigan c/o Alternatives for Children
01.2009 - 06.2016
Respite Care Provider
Michigan Community Services Inc.
08.2008 - 01.2023
Customer Service Cashier
Meijers
01.2007 - 01.2012
Chore Provider
State of Michigan DHHS
06.1999 - 01.2023
Medical Assistant
Ross Medical School
Diploma -
Northern High School