Michelle Collins
Columbus,OH
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by roles at American Electric Power and Premier Produce One. Excelled in conflict resolution and problem-solving, bolstering client relations and operational efficiency. Skilled in Microsoft Excel and active listening, I significantly contributed to process improvements and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
American Electric Power, AEP
2024.01 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Transportation Dispatcher
Premier Produce One
2022.02 - 2024.01
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Coordinated dispatching of 25 drivers to accomplish daily delivery requirements.
Warehouse Clerk
Nesco Resource Staffing
2020.02 - 2022.01
- Improved inventory accuracy with consistent cycle counting and data entry into warehouse management system.
- Improved efficiency with quick and accurate loading of boxes.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
Education
Some College (No Degree) -
Canton College of Technology
Canton, NY 1990.01 - 5 1991
Certificate -
Central Insurance School
St. Petersburg, FL 1999.05 - 5 1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft
- Excel
- SAP
- Outlook
Timeline
Customer Service Representative
American Electric Power, AEP
2024.01 - Current
Transportation Dispatcher
Premier Produce One
2022.02 - 2024.01
Warehouse Clerk
Nesco Resource Staffing
2020.02 - 2022.01
Certificate -
Central Insurance School
1999.05 - 5 1999
Some College (No Degree) -
Canton College of Technology
1990.01 - 5 1991
Similar Profiles
Micheal McCathernMicheal McCathern
Real Time Market Operations at American Electric Power, AEPReal Time Market Operations at American Electric Power, AEP
William SkipperWilliam Skipper
Control Center Operator at American Electric Power, AEPControl Center Operator at American Electric Power, AEP
Omar CantuOmar Cantu
Substation Electrician at American Electric Power (AEP)Substation Electrician at American Electric Power (AEP)