Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Collins

Columbus,OH

Summary

Proven track record in enhancing customer loyalty and streamlining operations, evidenced by roles at American Electric Power and Premier Produce One. Excelled in conflict resolution and problem-solving, bolstering client relations and operational efficiency. Skilled in Microsoft Excel and active listening, I significantly contributed to process improvements and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

American Electric Power, AEP
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.

Transportation Dispatcher

Premier Produce One
02.2022 - 01.2024
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Coordinated dispatching of 25 drivers to accomplish daily delivery requirements.

Warehouse Clerk

Nesco Resource Staffing
02.2020 - 01.2022
  • Improved inventory accuracy with consistent cycle counting and data entry into warehouse management system.
  • Improved efficiency with quick and accurate loading of boxes.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.

Education

Some College (No Degree) -

Canton College of Technology
Canton, NY
01.1990 - 5 1991

Certificate -

Central Insurance School
St. Petersburg, FL
05.1999 - 5 1999

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Microsoft
  • Excel
  • SAP
  • Outlook

Timeline

Customer Service Representative

American Electric Power, AEP
01.2024 - Current

Transportation Dispatcher

Premier Produce One
02.2022 - 01.2024

Warehouse Clerk

Nesco Resource Staffing
02.2020 - 01.2022

Certificate -

Central Insurance School
05.1999 - 5 1999

Some College (No Degree) -

Canton College of Technology
01.1990 - 5 1991

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Michelle Collins