Jakara Wilkey
Zanesville,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
ContactUs.com
Columbus, Ohio
02.2023 - Current
- Coordinated and optimized non-emergency medical commutes across Tennessee.
- Ensured timely completion of hospital discharges.
- Provided assistance to individuals covered by United Healthcare/Medicaid and Amerigroup Medicaid/Medicare.
Education
High School Diploma -
Zanesville High School
Zanesville, OH05-2018
Skills
- Paperwork Processing
- Product Knowledge
- Report Generation
- Complaint resolution
- Problem Resolution
- Microsoft Office Suite
- Medical terminology knowledge
- Retail sales customer service
- Microsoft Outlook
- Customer Service
- Positive and professional
- Microsoft PowerPoint
- Call Center Operations
Timeline
Customer Service Representative
ContactUs.com
02.2023 - Current
High School Diploma -
Zanesville High School
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