Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

JaKayla Brown

CSL Plasma
Shorter,AL
1
Certification
6
years of professional experience

Customer-focused professional with 5+ years of experience delivering exceptional service in healthcare, education, and retail environments. Skilled at resolving customer concerns, communicating effectively, managing multiple priorities, and maintaining accurate documentation. Proven ability to build positive customer relationships while working in fast-paced settings. Seeking a remote Customer Service Representative or Customer Support role where strong communication, problem-solving, and organizational skills contribute to customer satisfaction and business success.

Work History

Medical Receptionist

5 Months
CSL Plasma | 01.2026 - 06.2026
  • Provide exceptional customer service.
  • Resolve customer concerns professionally.
  • Answer high-volume phone calls.
  • Maintain confidential records.

Substitute Teacher

11 Months
Kelly Education | 01.2025 - 12.2025
  • Communicated effectively.
  • Solved daily challenges.
  • Managed multiple responsibilities.

Certified Nursing Assistant

2 Months
GLC Staffing (Contract) | 08.2024 - 10.2024
  • Delivered customer-focused care.
  • Documented records accurately.
  • Collaborated with healthcare teams.
  • Assist residents with ADL’s

Certified Nursing Assistant

8 Months
Community Hospital | 05.2023 - 01.2024
  • Provided quality patient support.
  • Maintained accurate documentation.
  • Took vital signs.
  • Did rounds according to patient’s chart.

Shift Manager

2 Years 4 Months
McDonald's | 09.2020 - 01.2023
  • Led daily operations.
  • Resolved customer complaints.
  • Trained employees.
  • Managed scheduling and cash handling.

Education

High School Diploma

Booker T. Washington High School

Certified Nursing Assistant

NHS Management | Prattville, AL | 03.2023

Skills

Customer Service Excellence
Problem Solving
Conflict Resolution
Phone
Email & Chat Support
Active Listening
Data Entry
Microsoft Word
Multi-Line Phone Systems
Customer Documentation
Time Management
Team Collaboration
Adaptability
Professional Communication
Multitasking
Electronic Records
Email Communication

Certification

Certified Nursing Assistant (CNA)

Timeline

Medical Receptionist

CSL Plasma
01.2026 - 06.2026Read More

Substitute Teacher

Kelly Education
01.2025 - 12.2025Read More

Certified Nursing Assistant

GLC Staffing (Contract)
08.2024 - 10.2024Read More

Certified Nursing Assistant

Community Hospital
05.2023 - 01.2024Read More

Shift Manager

McDonald's
09.2020 - 01.2023Read More

Booker T. Washington High School

High School Diploma
Read More

NHS Management

Certified Nursing Assistant
Read More
JaKayla Brown