JAKAYLA BURGLAR
Phoenix,AZ
Summary
HEALTHCARE ADMINISTRATION SUMMARY Organized, detail-oriented, results-orientated Healthcare Administration graduate with experience in processing, documentation, customer service and data management. Knowledgeable of Lean, Six Sigma, HMIS, HIPAA, SWOT Analysis, Excel, and Microsoft 365. Recognized for strong verbal and written communication skills, ability to handle challenging situations, and strong software knowledge. Organized Legal Administrative Assistant with strong background in [Type] law. Handles clerical tasks with high efficiency and minimal oversight. Advanced [Software] user proficient in managing files, supplies and billing support.
Overview
6
6
years of professional experience
Work History
LEGAL ADMINISTRATIVE ASSISTANT
GURSTEL LAW FIRM
08.2021 - Current
- Assisted in legal transactions, contacted courts to track documents and collaborated with staff
- Coordinated with attorney’s and administrative staff to ensure proper completion of files
- Monitored court deadlines of legal paperwork to establish cohesive transitions
- Handled a high volume of paperwork and incoming calls and conducted reports and tracking logs.
REMITTANCE PROCESSOR
INTEGRITY STAFFING SOLUTIONS
05.2021 - 08.2021
- Processed legal documents and recorded payment transactions while maintaining confidentiality
- Assembled and ensured documentation was in proper sequence, applying discretion to attain results.
HOSTESS/CUSTOMER SERVICE
CRAWFORD’S BAR & GRILL
06.2017 - 08.2020
- Mediated conflicts, estimated and tracked wait times to improve customer satisfaction
- Answered phone calls, scheduled reservations, provided feedback and product knowledge.
Education
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
GRAND CANYON UNIVERSITY
4.2022
Skills
- Client Relations
- QuickBooks Pro
- Client Observations
- Task Prioritization
Timeline
LEGAL ADMINISTRATIVE ASSISTANT
GURSTEL LAW FIRM
08.2021 - Current
REMITTANCE PROCESSOR
INTEGRITY STAFFING SOLUTIONS
05.2021 - 08.2021
HOSTESS/CUSTOMER SERVICE
CRAWFORD’S BAR & GRILL
06.2017 - 08.2020
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
GRAND CANYON UNIVERSITY
Accomplishments
- Quality Improvement Safety Protocols Program Evaluation
- Diversity Training Retention Initiatives Organizational Behavior
- Leadership/Decision Making Time Management Negotiation Tactics
- Point of Care Decisions Risk Management Legal standards
- Data Analytics Accounting/Billing Healthcare Policy
- CAPSTONE SENIOR PROJECT
- Increasing Communication with Black and Latina Women within Healthcare
- Conducted extensive qualitative research and presented interpreted findings with internal stakeholders of a small women’s clinic; this showed that mobilizing a team of minority women as liaisons may increase collaboration and retention in Black and Latina female patients.
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