Jakayla Caldwell
Shreveport,LA
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
1
1
year of professional experience
Work History
Lead Cashier
Ulta
Shreveport, LA
07.2024 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Maintained stock to meet expected customer demand.
Cashier
Burlington
Shreveport, LA
10.2023 - 08.2024
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Processed refunds for worn, damaged and broken merchandise.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Captain Shreve High School
Shreveport, LA05-2022
Skills
- Payment Collection
- Cash Register Operation
- Customer Assistance
- Cash Handling
- Payment Processing
- Customer Service
- Returns processing
- Cleaning and sanitizing
- Staff Training
- Training and coaching
- Tactfulness
- Schedule Coordination
- Visual Merchandising
Timeline
Lead Cashier
Ulta
07.2024 - Current
Cashier
Burlington
10.2023 - 08.2024
Captain Shreve High School