JaKayla Powell
Crete,IL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Beauty Trends
Matteson, Illinois
03.2016 - Current
- Assisted customers with product selection and provided personalized recommendations.
- Maintained product displays and ensured shelves were fully stocked.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to create a welcoming shopping environment.
- Responded to customer inquiries and resolved complaints promptly.
- Coordinated promotional events to showcase new products and drive customer engagement.
- Assisted customers with finding the right product for their needs.
- Welcomed customers upon entry to create a friendly atmosphere. upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Demonstrated knowledge of store products and services.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Monitored inventory levels and restocked items to maintain store organization and availability.
Front Desk Receptionist
CD One Price Cleaners
Lansing, Illinois
08.2015 - 12.2019
- Maintained cleanliness and organization of the reception area to enhance customer experience.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted clients with inquiries about services, pricing, and promotions effectively.
- Handled customer complaints professionally, ensuring satisfactory resolutions were reached.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Coordinated with team members to ensure timely completion of daily operational tasks.
- Supported inventory management by monitoring supplies and restocking as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Crete-Monee
Crete, ILSkills
- Point-of-sale operation
- Inventory management
- Visual merchandising
- Customer service
- Conflict resolution
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Active listening
- Regulatory compliance
- Relationship building
Timeline
Retail Sales Associate
Beauty Trends
03.2016 - Current
Front Desk Receptionist
CD One Price Cleaners
08.2015 - 12.2019
Crete-Monee