Jakayla Tanner
Cleveland ,MS
Summary
Dedicated Claims Specialist with proven ability to analyze and process claims efficiently. Known for strong attention to detail and exceptional customer service skills.
Overview
9
9
years of professional experience
Work History
Claims Specialist
United Healthcare Insurance
Work From Home
10.2020 - 12.2025
- Analyzed and processed claims to ensure compliance with company policies and regulatory standards.
- Collaborated with internal teams to resolve complex claim disputes and enhance customer satisfaction.
- Communicate with Policyholders to resolve issues, settlements and maintain a positive relationship.
Collection Customer Service Representative
TitleMax
Memphis, TN
05.2017 - 09.2020
- Managed collections processes to ensure timely customer payments and account updates.
- Resolved customer inquiries efficiently, reducing escalations and improving service quality.
- Responsible for calling clients with overdue payments, effectively negotiating payment terms, and resolving issues to facilitate timely collections.
Medical Records Retrieval Specialist
Accenture Healthcare
Work From Home
05.2017 - 09.2019
- Collects, manages, and organizes patient health records for insurance and medical purposes.
- Contact provider to request medical records via phone, fax, or electronic portals
- Document all activities and generate report on retrieval progress
Education
High School Diploma -
Eastside High School
Cleveland, MS05-2017
Skills
- Claims
- Claims processing
- Insurance
- Collection
Timeline
Claims Specialist
United Healthcare Insurance
10.2020 - 12.2025
Collection Customer Service Representative
TitleMax
05.2017 - 09.2020
Medical Records Retrieval Specialist
Accenture Healthcare
05.2017 - 09.2019
High School Diploma -
Eastside High School