Jakayla Tillison
Stone Mountain,GA
Summary
Customer Service Representative with expertise in enhancing team performance and addressing diverse customer needs. Skilled in effective communication and adapting to changing environments. Experienced in managing high volumes of inbound calls while maintaining customer satisfaction. Proficient in CRM systems, active listening, and multitasking, contributing to organizational goals through exceptional service and collaboration.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Everisepc
Atlanta, California
2026.07 - Current
- Reviewed resumes, CVs, cover letters, applications and other documents related to job applications.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained accurate records of all placements, including CVs, interview notes and job descriptions.
Customer Service Representative
CHI Memorial Hospital
Chattanooga, Tennessee
2024.10 - 2025.12
- Conducted product presentations and training sessions for medical staff.
- Performed regular visits to doctors' offices and hospitals to discuss products with health care professionals.
- Promoted pharmaceutical products to healthcare professionals and clinics.
- Maintained records of sales activities such as appointments made, calls placed, samples distributed.
- Provided feedback from field visits regarding product performance and issues encountered.
volunteer behavorial health
RESIDENTAL TECHNICIAN
Chattanooga, Tennessee
2023.11 - 2024.04
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assessed customer needs during interactions to provide tailored support.
- Executed daily tasks with precision to ensure operational flow.
VERIDA
Customer Service Department
Chattanooga, Tennessee
2022.02 - 2023.07
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Coordinated with team members to meet project objectives and deadlines.
- Partnered with diverse coworkers to achieve goals and resolve issues related to products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Erlanger medical
Patient Care Tech
Chattanooga, Tennessee
2021.01 - 2021.04
- Monitored vital signs and reported changes to nursing staff.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted healthcare team with patient care tasks and daily routines.
- Supported emotional well-being of patients through active listening and compassion.
- Maintained cleanliness and organization of patient rooms and equipment.
Education
Associate of Science - Medical Assistant
UEI College
Stone Mountain, GA2027-01
High School Diploma -
The Howard High School
Chattanooga, TN2019-05
Skills
- Customer service
- Records management
- Product knowledge
- Records management
- Time management
- Team collaboration
- Records management
Timeline
Customer Service Representative
Everisepc
2026.07 - Current
Customer Service Representative
CHI Memorial Hospital
2024.10 - 2025.12
volunteer behavorial health
RESIDENTAL TECHNICIAN
2023.11 - 2024.04
VERIDA
Customer Service Department
2022.02 - 2023.07
Erlanger medical
Patient Care Tech
2021.01 - 2021.04
Associate of Science - Medical Assistant
UEI College
High School Diploma -
The Howard High School