Jakaylen Combs
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sutherland Global Services (USA COMPANY)
10.2021 - 08.2023
- Answered phone and assisted customers with changes
- Confirmed payments, refunds, etc
- Provided assistance to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Nan McKay & Associates
05.2021 - 09.2021
- Answer Inbound Calls
- Help Fill Out Application
- Answer FAQs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Call Center Representative
InfoCision
06.2020 - 05.2021
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Met established attendance expectations and team revenue goals to achieve company objectives.
Education
Bachelor of Science in Chemistry - Chemistry
Texas Southern University
Houston, TX12.2024
High school diploma or GED -
Cypress Creek High School
Houston, TX05.2019
Skills
- Microsoft Word
- PowerPoint
- Excel
- English
- Organization & Prioritization
- Decision-Making
- Results-Driven
- Detail-Oriented
Work Authorization
Authorized to work in the US for any employer
Assessments
- Customer Service Skills, Proficient, 06/01/18, Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
- Customer Focus & Orientation Skills, Highly Proficient, 06/01/18, Measures a candidate's ability to respond to customer situations with sensitivity.
- Customer Service Fit, Familiar, 05/01/20, Measures the traits that are important for high-quality customer service.
- Work Style: Reliability, Familiar, 05/01/20, Tendency to be dependable and come to work
- Working with MS Word Documents, Proficient, 10/01/20, Knowledge of various Microsoft Word features, functions, and techniques
- Verbal communication, Highly Proficient, 12/01/20, Speaking clearly, correctly, and concisely
Timeline
Customer Service Representative
Sutherland Global Services (USA COMPANY)
10.2021 - 08.2023
Customer Service Representative
Nan McKay & Associates
05.2021 - 09.2021
Call Center Representative
InfoCision
06.2020 - 05.2021
Bachelor of Science in Chemistry - Chemistry
Texas Southern University
High school diploma or GED -
Cypress Creek High School
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