Jake Berg
Anoka,MN
Summary
Accomplished Shift Leader with a proven track record at Caribou Coffee Company Inc., specializing in customer service management and operations support. Excelled in team collaboration and leadership, significantly enhancing workplace culture and customer satisfaction. Skilled in equipment troubleshooting and adept at driving efficient production scheduling.
Overview
5
5
years of professional experience
Work History
Shift Leader
Caribou Coffee Company Inc.
04.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Crew Trainer
Culver Franchising System, LLC
09.2019 - 08.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Mounds View Senior High School
Arden Hills, MN06.2021
Skills
- Operations Support
- Production Scheduling
- Customer Service Management
- Production Reporting
- Equipment Troubleshooting
- Team Collaboration and Leadership
Timeline
Shift Leader
Caribou Coffee Company Inc.
04.2022 - Current
Crew Trainer
Culver Franchising System, LLC
09.2019 - 08.2021
High School Diploma -
Mounds View Senior High School
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