Summary
Overview
Work History
Education
Skills
Timeline
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Jake Bowen

Smithfield,RI

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Stop And Shop Supermarket
05.2021 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Screen Printer

Greenville Graphics
02.2022 - 05.2022
  • Prepared, mixed and loaded screen ink.
  • Received and examined work orders to determine printing times, ink and material quantities.
  • Cleaned, adjusted and repaired screen printing machines.
  • Performed quality checks and dried, folded and packed completed articles.

Masonry Worker

Spino Brothers
06.2019 - 08.2019
  • Operated variety of power tools and hand tools.
  • Maintained tools and equipment in good working condition.
  • Followed safety protocols on job sites.
  • Followed instructions from construction project managers and supervisors.

Education

High School Diploma -

William M. Davies, Jr. Career And Technical High S
Lincoln, RI
06.2022

Skills

  • Retail Sales Customer Service
  • Customer Relations
  • Refund Processing
  • Managing Multiple Tasks

Timeline

Screen Printer

Greenville Graphics
02.2022 - 05.2022

Customer Service Representative

Stop And Shop Supermarket
05.2021 - 07.2023

Masonry Worker

Spino Brothers
06.2019 - 08.2019

High School Diploma -

William M. Davies, Jr. Career And Technical High S

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Jake Bowen