Jake Buckalew
Wilmington,Delaware
Summary
Dedicated and consistent worker with nearly five years of customer service experience. I thrive in fast-paced environments that require me to always be attentive and at my best.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Acme Markets
Wilmington, Delaware
06.2023 - Current
- Organized and managed the Front-End department to operate smoothly and efficiently.
- Created a comfortable and safe environment for the younger employees to learn.
- Served to fix any problem a customer might have and to make any appropriate changes to ensure the problem would not be repeated.
- Worked in tandem with other departments to keep the store operating at its highest level.
- De-escalated situations that could have potentially gotten out of control and made sure that everyone involved remained mature and respectful.
- Had many interactions with shoplifters and approached the situation in a safe and professional manner, so as not to put anyone at risk.
Cashier/Front End Courtesy Clerk
Acme Markets
Wilmington, DE
01.2020 - 06.2023
- Worked with both customers and coworkers to reach a common goal.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Assistant Karate Instructor
Korean Martial Arts Institute
Wilmington, DE
01.2015 - 05.2019
- Assisted head karate instructor in teaching basic and advanced martial arts skills to students of all ages.
- Focused on self-defense that would be applicable in a real-world scenario.
- Taught respect and honor, and that violence should only be used as a last option.
Education
High School Diploma -
Charter School Of Wilmington
Wilmington, DE05-2021
Skills
- Management and organization
- Remaining calm and level-headed in stressful situations
- Planning and coordinating different strategies
- Recording and analyzing information
Timeline
Customer Service Representative
Acme Markets
06.2023 - Current
Cashier/Front End Courtesy Clerk
Acme Markets
01.2020 - 06.2023
Assistant Karate Instructor
Korean Martial Arts Institute
01.2015 - 05.2019
High School Diploma -
Charter School Of Wilmington
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