Jacob Colin
West Haven
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
4046
4046
years of post-secondary education
1
1
Certification
Work History
Server/Bartender
Bridge House Restaurant
Milford, CT
02.2024 - Current
- Provided exceptional customer service to enhance dining experience.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Collaborated with kitchen staff to maintain high food quality standards.
- Assisted in training new team members on service protocols and menu knowledge.
- Utilized POS system for order entry, tracking sales, and managing inventory effectively.
- Responded to customer inquiries and resolved issues promptly to ensure satisfaction.
- Provided attentive service to guests in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in training new servers.
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in managing inventory and ordering supplies for the bar.
Food Runner
Founders House Pub & Patio
09.2021 - 05.2024
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Communicated effectively with servers and kitchen team to resolve order discrepancies swiftly.
- Delivered food orders promptly to ensure customer satisfaction and efficient service.
- Collaborated with kitchen staff to maintain flow of food delivery during peak hours.
Youth Development Professional
Boys and Girls Club
06.2019 - 06.2022
- Developed engaging programs to enhance youth skills and foster personal growth.
- Collaborated with community partners to create resources for educational and recreational activities.
- Mentored at-risk youth, providing guidance and support in achieving personal goals.
- Implemented behavior management strategies to promote positive interactions among participants.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
Homeless Shelter Volunteer
Beth-El Center
05.2018 - 09.2018
- Organized and distributed essential supplies to individuals experiencing homelessness.
- Facilitated communication between shelter staff and residents to address needs effectively.
Education
Bachelor of Arts - History
Southern Connecticut State University
New Haven, CT 01.2023 - 08.2025
Associate of Arts - Liberal Arts
Gateway Community College
New Haven, CTHigh School Diploma -
Jonathan Law
Milford, CTSkills
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Upselling techniques
- Wine pairing
- TIPS Certified
- Food Handler Certification
- Bartending
- Word,Excel, Powerpoint
- Social Media Mangement
Certification
- TIPS Certified
- Food Handler Certified
Timeline
Server/Bartender
Bridge House Restaurant
02.2024 - Current
Bachelor of Arts - History
Southern Connecticut State University
01.2023 - 08.2025
Food Runner
Founders House Pub & Patio
09.2021 - 05.2024
Youth Development Professional
Boys and Girls Club
06.2019 - 06.2022
Homeless Shelter Volunteer
Beth-El Center
05.2018 - 09.2018
Associate of Arts - Liberal Arts
Gateway Community College
High School Diploma -
Jonathan Law