Jake Coyle
Parkville,MD
Summary
Dynamic leader with a proven track record at Seasons Pizza, adept in operations management and customer engagement. Elevated sales through strategic cost control and inventory management. Fostered a team-oriented environment, enhancing staff productivity and customer satisfaction. Skilled in POS systems and ServeSafe protocols, ensuring compliance and operational excellence. Achieved significant growth in catering programs by leveraging community relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Seasons Pizza
8829 Old Harford Rd, Parkville, MD 21234
04.2011 - Current
- Managed budget implementations, employee reviews, training, schedules, and vendor relations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Education
High School Diploma -
Parkville High School & Center For Math/Science
Baltimore, MD05.2013
Skills
- Inventory Management
- Food Safety
- Cost Control
- Operations Management
- Staff Scheduling
- Labor Management
- Customer Engagement
- Hiring Decisions
- POS system knowledge
- Food Preparation
- ServeSafe Manager
- Complaint resolution
Certification
- ServSafe Certified - 3/17/2022-3/17/27
Languages
Spanish
Full Professional
Timeline
General Manager
Seasons Pizza
04.2011 - Current
High School Diploma -
Parkville High School & Center For Math/Science