Jake Dowdy
Sr Client Executive - Enterprise Sales
Summary
Client-focused software sales partner offering 15+ years of providing top-notch solutions to customers. A driven professional with the understanding that great service results in lasting client relationships.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Sr Client Executive
Verizon Connect
07.2023 - Current
- Collaborated closely with internal departments to ensure seamless delivery of products or services to clients.
- Managed a diverse portfolio of clients across various industries, demonstrating adaptability and versatility in meeting unique needs.
- Exceeded sales targets consistently while maintaining high levels of customer satisfaction and retention rates.
- Developed long-lasting relationships with key clients, ensuring client retention and loyalty.
- Negotiated beneficial contracts, securing favorable terms for both parties involved.
- Optimized sales processes to improve efficiency and increase overall team performance.
Manager - Solutions Architect
Verizon Business Group
10.2019 - 07.2023
- Experienced consultant in VoIP, UCaaS, SaaS, NaaS, FWA, SD-WAN
- 150%+ to budget quarter over quarter - Revenue, Gross Adds, Market Share
- Worked with developers and engineers to realize technological solutions.
- Maintained current and in-depth understanding of business processes, needs and objectives.
Business Account Manager
Verizon Business Group
07.2017 - 09.2019
- VoIP, MDM, Security, Fleet Management, FWA, SaaS
- 135%+ YOY growth in market
- Extensive SFDC, Cirrus, Marketo, LinkedIn, Highspot, Axiom Sales Training
14S - Avenger Crewmember
US Army
02.2009 - 10.2014
- Conducted comprehensive analysis of radar systems that resulted in the highest detection/warn percentage in USD-South -Developed maintenance and troubleshooting procedures to ensure proper integration of multiple radar and communication assets valued over $2.5million
- Part of a team of 7 soldiers monitoring radar systems to provide early warning against enemy indirect attacks.
- Implemented tactics, procedures and techniques for defense systems.
Retail Manager
Verizon Wireless
- 11.2013
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Avenger Crewmember
U.S. Army
09.2010 - 09.2011
- C-RAM initiative taken in response to an operational needs statement made by the Multinational Force Iraq (MNF-I). The directive arose in response to the increasing number of casualties caused by attacks using rockets, artillery, and mortars in Iraq.
- Counter Rocket, Artillery, and Mortar, abbreviated C-RAM or Counter-RAM, is a set of systems used to detect and/or destroy incoming artillery, rockets and mortar rounds in the air before they hit their ground targets, or simply provide early warning.
- C-RAM is effectively a land version of weapons such as the Phalanx CIWS radar-controlled rapid-fire gun for close in protection of vessels from missiles.
Retail Sales
Verizon Wireless
- 04.2009
- Helped customers complete purchases, locate items and join reward programs.
- Used POS system to process sales, returns, online orders and gift card activations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Bachelor of Business Admin - Business
Miami University
Oxford, OH 08.2007 - 01.2009
Associate of Arts - Business Management
Wright State University
Dayton, OH 08.2005 - 08.2007
Skills
Financial Acumen
Proposal Writing
Data-driven decision-making
CRM proficiency
Timeline
Sr Client Executive
Verizon Connect
07.2023 - Current
Manager - Solutions Architect
Verizon Business Group
10.2019 - 07.2023
Business Account Manager
Verizon Business Group
07.2017 - 09.2019
Avenger Crewmember
U.S. Army
09.2010 - 09.2011
14S - Avenger Crewmember
US Army
02.2009 - 10.2014
Bachelor of Business Admin - Business
Miami University
08.2007 - 01.2009
Associate of Arts - Business Management
Wright State University
08.2005 - 08.2007
Retail Manager
Verizon Wireless
- 11.2013
Retail Sales
Verizon Wireless
- 04.2009