Jake Epstein

Queens,NY

Overview

year of professional experience

In Style Interiors

09.2022 - 11.2022

Negotiated contracts with clients and developed relationships with key personnel.
Developed and implemented marketing plans to increase brand awareness and drive sales.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained consistency of internal and external communications across mediums.
Worked collaboratively across organization to develop and nurture strong internal brand.
Built and maintained positive relationships with public by utilizing strategic plans.
Took ownership of customer issues and followed problems through to resolution.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Followed through with client requests to resolve problems.
Addressed potential cancellations and offered catered solutions to retain accounts.

Closet Master

12.2022 - 10.2023

Obtained approval of concepts by submitting rough drafts to management or to client.
Guaranteed designs adhere to company brand standards and guidelines.
Developed and maintained comprehensive library of design assets for easy access and reuse.
Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
Prioritized schedules to meet project goals and overall customer satisfaction.
Analyzed event costs to identify areas of improvement and cost savings.
Selected sustainable production materials in alignment with client budget parameters.
Developed high-quality engineering designs and plans to meet industry standards.
Conducted research to identify and evaluate new technologies and concepts.
Collaborated with cross-functional teams to conceptualize and refine product concepts.
Evaluated project feasibility based on material, equipment and labor expenses.
Collaborated with other departments to facilitate successful project completion.
Created detailed reports on engineering activities and findings.

Touro College

New York, NY

04.2022

Closet Master

12.2022 - 10.2023

In Style Interiors

09.2022 - 11.2022

Touro College