Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Grace

Phoenix,AZ

Summary

I am a graduate from Arizona State university's W.P. Carey School of Business with a bachelors degree in business administration and a background in retail for over 7 years. I believe that my combination of academic knowledge in business administration and hands-on experience in retail has equipped me with the versatility and problem-solving skills necessary to thrive in the banking industry.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Sonesta Hotels
10.2021 - Current
  • Facilitate successful front desk operations for high-volume hotel as a shift lead
  • Calculate billings and post charges to room accounts, reviewing charges with guests at checkout.
  • Collect room deposits, fees, and payments.
  • Our location scored best company wide for positive hotel reviews for August, 2023 with a 96% positive survey rating out of 1200 locations
  • Employee of the month August, 2023

Print Shop Assistant

Office Depot Inc
10.2020 - 07.2021
  • Operated printing equipment to produce print jobs with computer software, binding equipment, punching and cutting.
  • Entered customer orders in POS register system and created invoices to collect accurate payment.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sales associate

Speedway
09.2019 - 08.2020
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Trained new team members in cash register, basic store operations, stock procedures and customer services.

Education

Bachelor of Arts - Business Admisnistration

Arizona State University
Tempe, AZ
12.2022

Skills

  • Problem-Solving
  • Customer Service
  • Invoicing and Billing
  • Verbal and Written Communication
  • Microsoft Office Skills

Timeline

Front Desk Agent

Sonesta Hotels
10.2021 - Current

Print Shop Assistant

Office Depot Inc
10.2020 - 07.2021

Sales associate

Speedway
09.2019 - 08.2020

Bachelor of Arts - Business Admisnistration

Arizona State University

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Jacob Grace