Jacob Grace
Cincinnati,OH
Summary
Hands-on Regional Manager experienced in a wide range of business needs, including staff management, project management, client relations, and safety standards. Generated an average of $30,000 in sales revenue annually. Accustomed to stepping into different roles every day in high-paced and high-stress environments to enable smooth facility operations. Proven track record of managing multiple projects simultaneously, ensuring timely completion, and high-quality standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Manager
SwimSafe Pool Management
05.2022 - Current
- Manage a team of 150 diverse employees spread across 15 facilities; manage and own the day-to-day operations, as well as administrative needs, of each facility in my portfolio
- Signed 3 new clients since 2022, resulting in a growth of $150,000 in added revenue
- Responsible for contracts worth $1.4 million in revenue for SwimSafe
- Coordinate personnel hiring, training, work schedules, payroll and coaching
- Oversee 'Project Management' for portfolio; including facility improvement, facility repair, and general maintenance
- Average $30,000 of sales revenue a year.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Regional Supervisor
SwimSafe Pool Management
09.2018 - 05.2022
- Responsible for 6 facilities, then grew to 12 facilities
- Fostered a positive working environment through proactive conflict resolution measures and consistent recognition of staff achievements.
- Monitored inventory levels closely, implementing effective stock control measures to minimize losses from excess or obsolete products.
- Assessed internal processes for compliance with industry regulations and implemented necessary changes when required.
- Managed staff schedules, promoting efficient use of resources and maintaining optimal staffing levels.
- Conducted risk assessments periodically to identify potential hazards within the facility and develop appropriate mitigation plans accordingly.
- Spearheaded efforts to maintain high levels of cleanliness across all areas of the facility, contributing to a pleasant environment for patrons.
- Facilitated effective communication between staff members and upper management to ensure smooth operations and address any concerns in a timely manner.
Pool Manager
SwimSafe Pool Management
05.2016 - 09.2018
- Assisted the Regional team in verifying payroll timecards, created and maintained schedules, performance reviews and tracked performance of the staff
- Worked in team with the Regional team to provide a safe and pleasant work environment for the employees.
- Ensured compliance with health regulations through regular water testing and documentation procedures.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
- Organized staff meetings to discuss safety protocols, facility updates, and ongoing improvement opportunities.
- Fostered teamwork among staff members through open communication channels and collaborative problem-solving approaches.
- Contributed towards creating an inclusive environment where all patrons felt welcomed regardless of age or ability level.
Hourly Employee
Complete Mechanical Services
- 01.2015
Education
Bachelor of Arts and Sciences -
Miami University
Oxford, OH12.2017
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Project Management
- Goals and performance
- Client Relationship Building
- Customer Service
- Revenue Generation
Certification
Certified Pool Operator, CPO
Timeline
Regional Manager
SwimSafe Pool Management
05.2022 - Current
Regional Supervisor
SwimSafe Pool Management
09.2018 - 05.2022
Pool Manager
SwimSafe Pool Management
05.2016 - 09.2018
Hourly Employee
Complete Mechanical Services
- 01.2015
Bachelor of Arts and Sciences -
Miami University