Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jake Headrick

New Port Richey,FL

Summary

Versatile Support Specialist with a proven track record at OneSupport, excelling in technical support and customer service. Adept at diagnosing complex issues and enhancing user experience through effective problem-solving. Skilled in IT ticket documentation and call management, fostering strong client relationships while ensuring timely resolution of inquiries.

Overview

4
4
years of professional experience

Work History

Support Specialist

OneSupport
05.2023 - 09.2025
  • Responded to customer inquiries and provided technical assistance over phone.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.

Sales Associate & Stocker

Big Lots
11.2022 - 05.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Graphic Design Intern

GenZ Publishing
01.2022 - 05.2022
  • Developed graphics and visual content for social media campaigns.
  • Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
  • Implemented feedback and suggestions from clients to improve designs.

Education

Associate of Science - Graphic Design

St. Petersburg College
Tarpon Springs, FL
02-2022

High School Diploma -

Tarpon Springs High School
Tarpon Springs, FL
05-2018

Skills

  • Technical support
  • Support services
  • Customer service
  • Call management
  • IT ticket documentation
  • Issue escalation
  • Problem-solving expertise

Timeline

Support Specialist

OneSupport
05.2023 - 09.2025

Sales Associate & Stocker

Big Lots
11.2022 - 05.2023

Graphic Design Intern

GenZ Publishing
01.2022 - 05.2022

Associate of Science - Graphic Design

St. Petersburg College

High School Diploma -

Tarpon Springs High School

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