Jake Holmes
Mansfield,MA
Summary
Hardworking and dependable professional with a positive attitude and a strong commitment to building relationships across diverse backgrounds. Thrived in challenging situations through effective problem-solving and adaptability, contributing reliably to team success. Motivated to pursue personal and professional growth while delivering value and maintaining a strong work ethic.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Builders FirstSource
Mansfield, MA
2024.01 - Current
- Assisted customers in product selection, pricing, and order placement to enhance shopping experience in a fast-paced lumberyard environment
- Build and maintain strong customer relationships through consistent, friendly, and reliable service
- Communicate clearly to understand customer needs and provide accurate solutions
- Resolved customer concerns, complaints, and order issues promptly and professionally to maintain high service standards
- Ensure timely and accurate order fulfillment to meet customer expectations
- Followed up with customers post-purchase to confirm satisfaction and encourage repeat business
- Coordinate with sales, yard, and delivery teams to ensure orders are fulfilled correctly
- Process transactions, quotes, and invoices accurately
- Prepare and stage outgoing orders for delivery or customer pickup
- Receive incoming shipments, verify accuracy against purchase orders, and inspect materials for damage
- Organize and store inventory efficiently within the lumberyard for easy access and safety
- Load and unload trucks using proper equipment while following safety procedures
- Maintain accurate inventory records and assist with cycle counts
- Communicate with vendors, drivers, and internal teams regarding shipments and discrepancies
- Develop in-depth knowledge of lumber, building materials, and related products
- Keep the yard clean, organized, and compliant with safety standards
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Shipping & Receiving Specialist – Responsibilities
Assistant Manager, Customer Service
The pros car care complex wash and detail
Mansfield, MA
2016.09 - 2024.01
- Oversaw daily customer service operations, ensuring seamless service at a busy car care complex.
- Trained and supervised staff, improving service delivery and fostering teamwork.
- Handled customer inquiries and complaints, maintaining high standards of professionalism and efficiency.
Education
Mansfield High School
Mansfield, MASkills
- Management
- Customer service
- Shipping and receiving
- Product knowledge
- Customer relationship management
- Staff training
- Inventory management
- Team coordination
- Problem solving
- Employee scheduling
- Sales promotion
- Cash handling
Certification
- OSHA 10 license
- Forklift license
Languages
English
Professional
Timeline
Customer Service Representative
Builders FirstSource
2024.01 - Current
Assistant Manager, Customer Service
The pros car care complex wash and detail
2016.09 - 2024.01
Mansfield High School