Jake Klemp
The Home Depot
Muskegon
3
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Lumber Sales
10 Months- Optimized application performance by identifying and resolving front-end issues proactively.
- Resolved critical issues in a timely manner, maintaining high levels of client satisfaction during ongoing projects.
- Assisted customers with inquiries, resolving issues to enhance satisfaction.
- Trained new cashiers on procedures and systems for seamless operations.
- Collaborated with team members to streamline checkout processes and improve workflow.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Lead Custodian
7 Months- Conducted regular inspections of premises to identify maintenance needs and prioritize tasks.
- Implemented efficient cleaning schedules to enhance workflow and maintain cleanliness standards.
- Developed standard operating procedures for custodial tasks, improving team performance consistency.
- Managed inventory of cleaning supplies, reducing waste through efficient usage tracking strategies.
- Coordinated with management to address facility issues, ensuring timely resolutions for operational efficiency.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Maintained compliance with industry regulations through thorough knowledge of OSHA guidelines and adherence to company policies.
- Optimized workflow efficiency by analyzing data from routine performance evaluations of custodial staff members.
- Implemented a structured training program for new hires, providing necessary support and guidance to ensure their success in the custodial team.
- Contributed to improved hygiene standards by conducting regular audits of cleaning procedures followed by actionable feedback for continuous improvement.
- Increased employee retention rates by fostering a positive work atmosphere and addressing any concerns promptly.
- Consistently met or exceeded expectations for quality control through rigorous inspection of completed tasks.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Reduced supply costs by monitoring inventory and suggesting cost-effective alternatives.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Material Handler
11 Months- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Communicated with supervisors about delays or other issues with shipments.
Education
High School Diploma
Skills
Time management
Committed to development
Detail-oriented
Friendly
positive attitude
Teamwork and collaboration
Customer service
Flexible and adaptable
Dependable and responsible
Timeline
Lumber Sales
The Home Depot
09.2025 - 07.2026Read More
Lead Custodian
Getty Drive-In
03.2025 - 10.2025Read More
Material Handler
United Parcel Service, UPS
08.2023 - 07.2024Read More
Mona Shores High School
High School Diploma
Read More