Jake Kubuske
Service Writer
Pemberville,OH
Work Preference
Timeline
Service Writer
Brown Honda Dodge Chrysler Jeep
08.2025 - Current
Body Shop Estimator
Brown Honda Dodge Chrysler Jeep
07.2023 - 07.2025
Body Shop Estimator
Reineke Ford Lincoln
10.2021 - 03.2023
Service Advisor
Reineke Ford Lincoln
08.2019 - 10.2021
Service Advisor
Reineke Nissan
07.2017 - 08.2019
Automotive Sales Consultant
Reineke Ford Lincoln
05.2015 - 07.2017
Warehouse Assistant
Team Sports
09.2012 - 03.2014
Substitute Teacher, K-12
Various
01.2008 - 06.2012
Bachelor - Secondary Education
Urbana University
08.2003 - 12.2008
Work History
Service Writer
Brown Honda Dodge Chrysler Jeep
08.2025 - Current
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Provided [Timespan] job status reports to promote quick and accurate service.
Body Shop Estimator
Brown Honda Dodge Chrysler Jeep
07.2023 - 07.2025
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Inspected new parts and areas of repair to verify correctness and quality.
- Replaced and repaired vehicle parts according to work order instructions.
- Maintaining shop inventory according to set standards and rectified discrepancies.
Body Shop Estimator
Reineke Ford Lincoln
10.2021 - 03.2023
- Prepared surfaces for priming, painting and refinishing.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Examined vehicles to determine extent of damage and repairs required.
- Enforced compliance with safety regulations when operating equipment.
Service Advisor
Reineke Ford Lincoln
08.2019 - 10.2021
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
Service Advisor
Reineke Nissan
07.2017 - 08.2019
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Automotive Sales Consultant
Reineke Ford Lincoln
05.2015 - 07.2017
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
Warehouse Assistant
Team Sports
09.2012 - 03.2014
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
Substitute Teacher, K-12
Various
01.2008 - 06.2012
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Education
Bachelor - Secondary Education
Urbana University
Urbana, OH 08.2003 - 12.2008
Skills
- Schedules coordination
- Status reports maintenance
- Warranty processing
- Product and service sales
- Estimating costs
- Sales transactions
- Appointment scheduling
- Customer service expertise
- Coordinating schedules
- Processing warranties