Jake Kusch
College Station
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Juanita's Tex-Mex. Proven track record in upselling and guest engagement, alongside food safety oversight. Adept at training teams and resolving concerns to enhance dining experiences and foster repeat business.
Overview
6
6
years of professional experience
Work History
Server
Juanita's Tex-Mex
College Station, TX
11.2025 - Current
- Trained new servers on menu knowledge, POS workflows, and guest service standards.
- Coordinated timely table turns while balancing drink orders, food delivery, and guest requests.
- Presented Tex-Mex specials and menu recommendations to support upselling and guest satisfaction.
- Resolved dining concerns promptly, maintaining calm service during busy shifts and peak rushes.
Manager
Harvest Fork
Brenham, TX
04.2024 - 10.2025
- Enforced sanitation, food safety, and compliance standards throughout front- and back-of-house areas.
- Resolved guest concerns promptly, maintaining professional service and restaurant reputation.
- Managed inventory checks, product ordering, and stock rotation to reduce shortages and waste.
- Supported performance feedback, coaching, and workflow improvements to strengthen team productivity.
Manager
Fazolis
College Station, TX
08.2023 - 03.2024
- Supervised shift operations, ensuring consistent service, food quality, and guest satisfaction.
- Trained team members on procedures, safety standards, and customer service expectations.
- Coordinated scheduling, staffing, and daily task assignments to maintain smooth restaurant flow.
- Monitored cash handling, register accuracy, and end-of-shift reconciliation processes.
Server Manager
Joes Italian Restaurant
College Station, TX
09.2022 - 07.2023
- Coordinated server assignments to maintain smooth dining room coverage and timely guest service.
- Trained new servers on menu knowledge, POS procedures, and service standards.
- Monitored table turns and communicated with kitchen staff to reduce service delays.
- Resolved guest concerns promptly to support positive dining experiences and repeat business.
Lifeguard
Round Rock Parks And Recreation
Round Rock, TX
08.2020 - 08.2022
- Monitored aquatic areas to enforce safety rules and prevent accidents.
- Responded quickly to emergencies using CPR, First Aid, and rescue techniques.
- Inspected pool decks, equipment, and water conditions for hazards.
- Assisted patrons with facility questions and directed safe pool usage.
Education
Associate of Applied Science - Computer And Information Systems
Austin Community College
Austin, TX12-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Service prioritization
- Relationship management
- Food sales and promotion
- Task prioritization
- Food safety oversight
- Excellent communication
Timeline
Server
Juanita's Tex-Mex
11.2025 - Current
Manager
Harvest Fork
04.2024 - 10.2025
Manager
Fazolis
08.2023 - 03.2024
Server Manager
Joes Italian Restaurant
09.2022 - 07.2023
Lifeguard
Round Rock Parks And Recreation
08.2020 - 08.2022
Associate of Applied Science - Computer And Information Systems
Austin Community College