Jake Lowe
Miami Beach,FL
Summary
Personable Hotel Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch skills in issue resolution and customer care.
Overview
25
25
years of professional experience
Work History
Senior Concierge
Loews Miami Beach Hotel
Miami Beach, Florida
10.2023 - Current
- Delivered exceptional guest services and addressed inquiries promptly.
- Coordinated transportation arrangements for guests and staff efficiently.
- Managed reservations and bookings for various events and services.
- Developed relationships with local vendors to enhance guest experiences.
GM/Concierge
Leblon Beachfront Villa
Rio De Janeiro, Brazil
01.2005 - 08.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
Head Concierge
Roney Palace Hotel
Miami Beach, FL
04.2001 - 05.2003
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
Education
Bachelor of Arts - Business
University of Florida
Gainesville, FL12.1992
Skills
- English, Portuguese, and Spanish
- Guest Relations
- Transportation Coordination
- Customer Service
- Travel Coordination
- VIP Services
- Hospitality
- Telephone Etiquette
- Guest Experiences
- Dining Reservations
Timeline
Senior Concierge
Loews Miami Beach Hotel
10.2023 - Current
GM/Concierge
Leblon Beachfront Villa
01.2005 - 08.2023
Head Concierge
Roney Palace Hotel
04.2001 - 05.2003
Bachelor of Arts - Business
University of Florida