Excel
Jake Malaney
Folsom,CA
Summary
While attending high school and college, (college graduation - summer 2024) Worked primarily for parents at family business. At age 18, re-classed for reasons pertaining to football, at which time transferred to North Carolina for an additional season of high school football. Shortly, thereafter, Rutgers offered a team position. The discipline and commitment required to play football in the Big 10 is all encompassing and highlights the dedication to accomplishing the task at hand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Telemarketer
BHD Information Systems
07.2016 - Current
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Made average of [60] outbound and inbound calls per day.
Server
Applebees Rmh
05.2021 - 08.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Business Administration
Rutgers, The State University of New Jersey
New Brunswick, NJBachelor of Arts - Communication Studies
University of San Diego
San Diego, CABachelor of Arts - Liberal Studies
Arizona State University
Tempe, AZ06.2024
Skills
- Scripted Calls
- Lead Management
- MS Office
- Sales Proficiency
Accomplishments
Recruited to play Division I Football at Rutgers University (Big 10)
Wide Receiver/Tight End
May 2019-September 2020 (Transfer Portal)
Recruited to play Division I Football at University San Diego (left team to focus on studies)
Software
Certification
Member of Chi Phi
September 2020-20201
Pledge Class President
References
References available upon request.
Timeline
Server
Applebees Rmh
05.2021 - 08.2021
Telemarketer
BHD Information Systems
07.2016 - Current
Business Administration
Rutgers, The State University of New Jersey
Bachelor of Arts - Communication Studies
University of San Diego
Bachelor of Arts - Liberal Studies
Arizona State University