JAKE MOSTELLER
Daytona Beach,Fl
Summary
Professional, experienced retail leader equipped to drive operational success and customer satisfaction. Adept in inventory management, sales strategies, and loss prevention. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Key Holder/Bartender
Ormond Garage
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Mentored new employees through on-the-job training sessions tailored to their individual learning styles.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Supervisor/Server/Trainer
Bubba Gump Shrimp Co.
01.2016 - 02.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Manager/Server
Winter Park Fish Co
05.2020 - 01.2021
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Chef's Assistant
Walt Disney World
06.2013 - 04.2016
- Supported senior chefs with creative meal planning and recipe development.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Trained new kitchen staff on proper food handling and preparation techniques.
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
Education
High School Diploma -
Delran High School
Delran, NJ06-2012
Skills
- Customer service
- Cash handling
- Training and mentoring
- Store maintenance
- Staff oversight
- Inventory monitoring
- Product ordering
- Personnel scheduling
- Team building
- Employee oversight
- Active listening
- Critical thinking
Certification
- Manager Food Safety Certified
- 2022-12 to 2026-12
Timeline
Key Holder/Bartender
Ormond Garage
02.2024 - Current
Manager/Server
Winter Park Fish Co
05.2020 - 01.2021
Supervisor/Server/Trainer
Bubba Gump Shrimp Co.
01.2016 - 02.2024
Chef's Assistant
Walt Disney World
06.2013 - 04.2016
High School Diploma -
Delran High School
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