Summary
Overview
Work History
Education
Skills
Software
Timeline
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Jake Petrovcik

Landing

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

1
1
year of professional experience

Work History

Associate

Ups Store
09.2023 - Current
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Implemented data-driven decision-making strategies, improving overall business performance.
  • Provided product price information to customers.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Worked varied hours to meet seasonal and business needs.

OGP Associate

Walmart
02.2023 - 09.2023
  • Utilized handheld Zebra to pick customer orders, communicated with customers when orders were complete and recommended substitutions as needed.
  • Consistently recognized as best in class Online Grocery Associate.
  • Applied knowledge of 170,000 square foot layout to efficiently pick items.
  • Collaborated with other functional experts regarding shelf placement and best practices resulting in higher customer satisfaction
  • Recruited to provide training to three new hires on SOP's, customer service best practices, and optimization of order management
  • Facilitated customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations

Education

No Degree - Tv/Film

Montclair State University
Montclair, NJ
06.2026

High School Diploma -

Warren County Technical School
Washington, NJ
06.2022

Skills

  • Retail Customer Service
  • Cross Function Collaboration
  • Client Relations
  • Process Improvement
  • Active Listening skills
  • Time Management
  • Decission Making
  • Problem Solving
  • Organizational Skills
  • Communication
  • Faxing
  • Copying
  • Answering Phones

Software

  • Word - Expert
  • Excel - Proficient
  • Power Point - Proficient
  • Zebra - Expert
  • Lightroom - Proficient
  • Photoshop - Proficient
  • Final Cut Pro - Expert

Timeline

Associate

Ups Store
09.2023 - Current

OGP Associate

Walmart
02.2023 - 09.2023

No Degree - Tv/Film

Montclair State University

High School Diploma -

Warren County Technical School

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Jake Petrovcik