Jake Salamanca
Nutley High School
Nutley,NJ
4
years of professional experience
Motivated High School Student with experience in customer service and leadership within restaurant industry. Led teams to optimize operations and enhance customer satisfaction through effective communication and organizational skills. Committed to fostering a collaborative team environment and delivering results in fast-paced settings.
Work History
Shift Lead / Server
9 Months- Led restaurant operations during manager absences, ensuring seamless service delivery.
- Supervised daily operations, ensuring efficient workflow and team collaboration.
- Provided table service to enhance dining experience for guests. and provide excellent customer service in a fast-paced environment.
- Resolve customer concerns professionally and help maintain an organized, efficient workplace.
- Resolved customer complaints promptly, improving overall customer satisfaction.
- Assist managers with daily operations, employee support, and problem-solving.
- Provided training and support to team members.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop training materials for ongoing staff development.
- Implemented inventory management practices to maintain optimal stock levels and minimize waste.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supported store management by maintaining quality and service during daily operations. meet standards of service and quality in daily operations.
Cross Country Manager
1 Year 10 Months- Coordinated weekly cross-country meets, fostering team engagement and competition.
- Recorded and tracked race times to provide athletes with performance feedback.
- Assisted in organizing race day activities, ensuring smooth event execution and participant satisfaction.
Employee
11 Months- Answered customer phone calls and took food orders.
- Operated the cash register and handled cash transactions accurately.
- Collaborated with team members to enhance workflow and provide guidance when needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Supported employee management by addressing call-outs and maintaining team communication.
- Developed employee schedules and coordinated shift coverage to ensure adequate staffing.
- Worked flexible hours across night, weekend, and holiday shifts.
Employee
3 Months- Provided friendly customer service in fast-paced environment, enhancing customer experience and loyalty.
- Processed customer orders accurately, ensuring timely fulfillment and customer satisfaction.
- Answered customer phone calls promptly, addressing inquiries and resolving issues.
- Operated the cash register and handled cash accurately.
Education
High School
- Expected Graduation: Update Year
- GPA: 3.4
- Social Media Club Member
- Interact Club Member
Skills
Customer Service
Guest service
High-volume operations
Employee Scheduling
Staff leadership
Staff supervision
Employee training
Time Management
Problem Solving
Leadership
Teamwork
Conflict resolution
Communication
Organization
Timeline
Shift Lead / Server
Cucina 355
10.2025 - CurrentRead More
Employee
Louie's Pizzeria
01.2025 - 12.2025Read More
Cross Country Manager
Nutley High School
09.2024 - CurrentRead More
Employee
Village Gourmet Deli
06.2022 - 09.2022Read More
Nutley High School
High School
Read More