Jake Vellenga
Frisco,TX
Summary
A dynamic Guest Service Manager at Market Street (United Supermarkets), recognized for enhancing customer loyalty through exceptional service and effective conflict resolution. Proven expertise in staff training and operational management, leading to three promotions. Skilled in regulatory compliance and financial reporting, consistently delivering outstanding guest experiences and fostering a high-performing team.I am aspiring to contribute to the Flix Brewhouse team while advancing my professional career..
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Manager
Market Street - United Supermarkets
Frisco, Texas
05.2021 - Current
- Ensured proper maintenance of facilities used by guests.
- Provided support with day-to-day operational issues related to guest services.
- Addressed customer concerns promptly and professionally.
- Ensured compliance with relevant policies, procedures and regulations regarding guest services.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Assisted in the recruitment, training and management of Guest Service staff.
- Completed routine bookkeeping during the evening.
- Handled high volume of phone calls and routed to proper guest or internal department.
- I have received three promotions from my initial employment.
Education
High School Diploma -
Rick Reedy High School
Frisco, TX05-2024
Some College (No Degree) - College Credit
Collin Community College
Frisco, TXBachelor of Arts - Graphic And Digital Design
Auburn University
Auburn, ALSkills
- Customer service
- Staff training
- Operational management
- Regulatory compliance
- Conflict resolution
- Performance evaluation
- Financial reporting
- Communication skills
Affiliations
- I make time to draw regularly - it's one of my favorite hobbies.
- I am an avid weight lifter, and love to stay active.
Accomplishments
- Recognized for exceptional artistic ability in Auburn University's College of Architecture, Design, and Construction (CADC).
- I am also a member of the Alpha Tau Omega Fraternity at Auburn University.
Certification
- I have a Texas Alcoholic Beverage Commission (TABC) License.
References
References available upon request.
Timeline
Guest Service Manager
Market Street - United Supermarkets
05.2021 - Current
High School Diploma -
Rick Reedy High School
Some College (No Degree) - College Credit
Collin Community College
Bachelor of Arts - Graphic And Digital Design
Auburn University
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