Jake Walsh
Lake Mary,FL
Summary
Dependable Server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server - Server Trainer
Darden Restaurants, Olive Garden
08.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Drove wine sales and distributed wine at guests needs.
Amusement Guide
Planet Obstacle
03.2021 - 06.2021
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Enhanced guest experience by providing informative and engaging guided tours.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Supervised small children to ensure their safety.
- Regularly updated knowledge on relevant industry regulations, ensuring compliance with all applicable laws and guidelines during tour operations.
Seasonal Associate
Target
11.2020 - 02.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Stocked and Organized merchandise.
- Put together online orders and made substitutions based on customers needs.
Education
High School Diploma -
University High School
Orange City06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Food pairing
- Wine service
- Safety Training
- Workplace Safety
- Punctual
- Strong sense of urgency
Timeline
Server - Server Trainer
Darden Restaurants, Olive Garden
08.2021 - Current
Amusement Guide
Planet Obstacle
03.2021 - 06.2021
Seasonal Associate
Target
11.2020 - 02.2021
High School Diploma -
University High School