Jake Wells
Anaheim,CA
Summary
Dynamic professional with strong customer service skills. Experienced in team leadership and problem-solving, looking to enhance operational efficiency and improve guest experiences.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Benny & Mary's
Irvine, CA
06.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Implemented scheduling processes that optimized labor efficiency and coverage.
Assistance Front House Manger
Toast Kitchen + Bar
Brea, Ca
12.2024 - Current
- Coordinated daily operations to enhance team productivity and efficiency.
- Facilitated communication between departments to ensure project alignment and collaboration.
- Oversaw maintenance and cleanliness of restaurant, ensuring high standards were met.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality of service.
- Assisted in daily operations, ensuring seamless service and guest satisfaction.
- Monitored inventory levels, placing orders to maintain stock availability.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and quality standards.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Trained new staff on operational procedures and customer service standards.
Lead Line Cook
Mimosa's Kitchen & Bar
Anaheim Hills
05.2023 - Current
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Maintained well-stocked stations with supplies for maximum productivity.
- Prepared and organized ingredients for daily menu items, ensuring freshness and quality.
- Assisted chefs with food preparation, maintaining high standards of cleanliness and safety.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Trained and assisted new kitchen staff members.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
Assistant Manager
Story Kitchen & Bar
Anaheim, CA
04.2023 - Current
- Helped with rebuild a new restaurant with owners from what it perviously was.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Trained new employees on best practices and standard operating procedures.
- Cleaned and straightened work areas to maximize productivity and safety.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Lead Line Cook
Old Crow Smokehouse
Huntington Beach, CA
01.2021 - 05.2024
- Supervised kitchen staff, ensuring consistent food quality and adherence to safety standards.
- Streamlined food preparation processes, reducing waste and improving efficiency in service delivery.
- Managed inventory levels and ordering of supplies, maintaining optimal stock for uninterrupted kitchen operations.
- Collaborated with management on special events, coordinating menu selections and execution strategies.
- Ensured compliance with health regulations through regular inspections and staff training sessions.
- Resolved conflicts within the team promptly, promoting a positive work environment and teamwork.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Canyon High School
Anaheim, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Task delegation
- Goal setting
- Customer relations
- Problem-solving
Accomplishments
- Rebuilt Mimosa's into Story from the ground up. Owners selected all Managers to help with construction with building a new brand new restaurant which we turned into Story Anaheim. Which is now doing 20-30k in sales on weekends. 15k on weekdays.
- Collaborated with team of 25 staff members in the development of Story Anaheim.
- Achieved by being a selected person to go to all of the Owners locations and work as an Assistant Manager.
- At Toast I help with prep for the kitchen, Our owner is very labor intensive, so to reduce labor managers help out in all areas of the restaurant.
Certification
- RBS Certified
- Food Handlers Card
- Sexual Harassment Certification
Timeline
Assistant Manager
Benny & Mary's
06.2025 - Current
Assistance Front House Manger
Toast Kitchen + Bar
12.2024 - Current
Lead Line Cook
Mimosa's Kitchen & Bar
05.2023 - Current
Assistant Manager
Story Kitchen & Bar
04.2023 - Current
Lead Line Cook
Old Crow Smokehouse
01.2021 - 05.2024
High School Diploma -
Canyon High School