Jake Zinkand
Lancaster,PA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs, coupled with strong problem-solving abilities from many years of experience working in the customer service field. Adaptable to changing needs, effective team collaborator, while offering a positive attitude and genuine interest in helping others. I love to learn and always approach things with a positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cook, Bartender
Round One Entertainment
Lancaster, PA
02.2025 - Current
- Prepared and cooked various menu items to meet quality standards.
- Assisted in maintaining kitchen cleanliness and organization.
- Operated kitchen equipment, including ovens, grills, and fryers, safely and efficiently.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
Cashier
Giant Food Stores
Westminster, MD
08.2024 - 12.2024
- Processed cash and credit transactions accurately and efficiently.
- Maintained knowledge of product offerings to assist customers effectively.
- Managed inventory levels, restocking shelves as needed to ensure availability.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
Cook Shift Leader
Papa Johns
Gettysburg, PA
10.2023 - 07.2024
- Supervised kitchen staff, ensuring adherence to safety and hygiene standards.
- Prepared menu items efficiently, maintaining quality and consistency in food presentation.
- Trained new team members on cooking techniques and operational procedures.
- Coordinated inventory management, monitoring stock levels and minimizing waste.
- Assisted in creating weekly schedules to optimize team workflow during peak hours.
- Implemented process improvements that enhanced kitchen productivity and reduced preparation time.
- Communicated effectively with front-of-house staff to ensure timely service delivery.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
Forklift Operator
Penguin Random House
Westminster, MD
03.2023 - 11.2023
- Operated different types of forklifts, transport materials and products efficiently throughout the warehouse.
- Transported goods between warehouse locations according to shipment and storage needs.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Conducted routine inspections of equipment to ensure optimal functionality and safety compliance.
- Unload Trucks.
- Process orders
Customer Service
Walmart
Hampstead, MD
11.2021 - 04.2023
- Provided exceptional customer service
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responsibility's include: answering the phone, processing returns and exchanges, help customers with money orders, and other financials, occasionally having to ring up orders, etc.
- Assisted customers with inquiries and resolved issues promptly.
Education
High School Diploma -
Manchester Valley High School
Manchester, MD06-2022
Skills
- Customer service
- Culinary skills
- Cleaning and organization
- Hygienic food management
- Multitasking and organization
- Critical thinking
- Data entry
- Problem Solving
- Leadership
- Resilience
Certification
CPR Certified
Timeline
Cook, Bartender
Round One Entertainment
02.2025 - Current
Cashier
Giant Food Stores
08.2024 - 12.2024
Cook Shift Leader
Papa Johns
10.2023 - 07.2024
Forklift Operator
Penguin Random House
03.2023 - 11.2023
Customer Service
Walmart
11.2021 - 04.2023
High School Diploma -
Manchester Valley High School