Jakeilah Young
Kings Mountain,NC
Summary
Results-driven logistics professional with extensive experience in optimizing delivery routes and ensuring timely, safe deliveries. Proven expertise in route planning, time management, and efficient package handling, leading to enhanced customer satisfaction. Strong collaborative skills and adaptability to dynamic environments, ensuring consistent service excellence.
Overview
7
7
years of professional experience
Work History
Courier
Federal Express
Gastonia, NC
09.2025 - 12.2025
- Delivered packages efficiently to ensure timely arrival at destinations.
- Maintained accurate records of shipments and deliveries for tracking purposes.
- Communicated with customers regarding delivery status and resolved inquiries promptly.
- Adhered to safety protocols while operating delivery vehicles in various conditions.
- Loaded and unloaded packages, ensuring proper handling and organization during transport.
- Assisted in route planning to optimize delivery efficiency and reduce transit times.
- Collaborated with team members to coordinate package pick-ups and deliveries effectively.
- Adapted quickly to changing schedules and priorities in fast-paced environments.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Call Center Representative
C3i Solutions
Kings Mountain, NC
09.2021 - 10.2021
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to track interactions and update customer records accurately.
- Assisted in training new team members on call handling procedures and company policies.
- Maintained knowledge of products and services to effectively communicate with customers.
- Handled high call volumes while ensuring quality assurance standards were met consistently.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Manufacturing Operator
Mann+Hummel
Gastonia, NC
05.2020 - 08.2020
- Operated machinery to produce high-quality filtration products efficiently.
- Monitored production lines for quality control and adherence to safety standards.
- Collaborated with team members to optimize workflow and minimize downtime.
- Conducted routine maintenance on equipment to ensure operational reliability.
- Assisted in training new operators on safe handling of tools and equipment.
- Documented production data accurately for quality assurance purposes.
- Implemented process improvements that enhanced productivity and reduced waste.
- Participated in safety audits, contributing to a culture of workplace safety compliance.
- Operated machining equipment safely with team of operators.
- Inspected products and machines to maintain quality and efficiency.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Complied with company and OSHA safety rules and regulations.
- Provided timely feedback to management regarding potential bottlenecks within the production process, facilitating prompt resolution and minimizing disruptions.
- Organized work to meet demanding production goals.
- Reduced downtime by conducting regular maintenance checks and promptly addressing technical concerns.
Manufacturing Operator
Mann+Hummel
Gastonia, NC
07.2018 - 10.2018
- Exceeded safety standards by consistently following guidelines and participating in regular safety training sessions.
- Assisted in maintaining a clean workplace environment free from debris and hazards by closely following housekeeping protocols.
- Collaborated with cross-functional teams, ensuring seamless communication and efficient workflow in the manufacturing process.
- Streamlined assembly line operations through thorough organization of workstation layout, tools, and materials required for efficient production flow.
- Collaborated with Quality Assurance teams in conducting regular inspections of finished products, ensuring all items met established quality standards.
- Enhanced production efficiency by implementing process improvements and troubleshooting equipment issues.
- Contributed to cost reduction efforts by identifying areas of waste minimization and proposing effective solutions.
- Supported engineering teams during equipment upgrades or installations by providing valuable input based on hands-on experience working with existing machinery.
- Demonstrated strong problem-solving skills while resolving complex manufacturing challenges under tight deadlines.
- Increased output rate by adjusting machine settings for optimal performance during high-volume production runs.
- Achieved higher product quality through rigorous adherence to standard operating procedures and quality control measures.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Assembled products according to changing daily work orders and specific customer needs.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Education
High School Diploma -
Bessemer City High School
Bessemer City, NCSkills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Package handling
- Clean driving record
- Valid Driver's license
- Decision-making
- GPS and route planning
- Route planning
- Relationship building and rapport
- Excellent driving skills
- Time sensitive deliveries
- Heavy lifting
- Package pickup and delivery
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteTimeline
Courier
Federal Express
09.2025 - 12.2025
Call Center Representative
C3i Solutions
09.2021 - 10.2021
Manufacturing Operator
Mann+Hummel
05.2020 - 08.2020
Manufacturing Operator
Mann+Hummel
07.2018 - 10.2018
High School Diploma -
Bessemer City High School