Jakeira Mosley
Vicksburg,MS
Summary
- Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented .. I’m also an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
year of professional experience
Work History
Online Grocery Associate
Walmart
Vicksburg, MS
05.2022 - Current
- Drove client satisfaction with detailed and current product knowledge
- Delivered superior customer service, answered questions and resolved customer complaints
- Advised customers on suitable substitutes for dated, discontinued or unavailable products
- Selected, bagged and staged grocery orders for guests.
Solar Installer
People Ready
cincinnati, Ohio
10.2021 - 12.2021
- Built module arrays with interconnected wiring and implemented measures to disable arrays during installations for maximum protection
- Anticipated and prevented numerous electrical, environmental and safety hazards commonly associated with photovoltaic installations
- Replaced components or systems in residential and commercial buildings and properly disposed of old equipment
- Scheduled installations to align with equipment delivery, customer availability and construction schedules
- Assembled solar modules, panels and support structures as ordered based on customers' specific systems and existing environments
- Applied weather seal, pipe flashings and sealants to roof penetrations and structural devices
- Installed ground-mounted solar panel systems for [Type] customers.
Customer Service Collections Specialist
Sitel
Miami, Florida
04.2021 - 07.2021
- Verified data accuracy by consistently reconciling work with documentation
- Identified and corrected data entry errors using established quality control methods
- Followed up on outstanding accounts to pursue and collect open balances from customers
- Coordinated smooth flow of communications via mail, email and collected messages
- Documented calls with thorough, concise and accurate account updates
- Educated customers about the terms of contracts and payment requirements.
Call Center Customer Service Agent
Alorica
Irvine, CA
12.2019 - 04.2020
- Handled high call volume to quickly answer inquiries, update accounts and resolve concerns
- Uncovered caller needs using customer interaction models and scripts
- Forwarded calls to appropriate contact based on customer needs
- Assisted customers with troubleshooting and resolving technical issues
- Followed up on customer calls, providing new information
- Offered customers current product and service information to enhance brand awareness.
Assembly Line Worker
PeopleLink Staffing Solution
Mantachie, MS
08.2022 - 09.2022
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
Education
Highschool - undefined
Diploma
Vicksburg High School
Associates Degree - undefined
Hinds Community College
Skills
- Customer service
- Accounting
- Issue troubleshooting
- Time management
- Problem solving
- Payment plan implementation
- Self motivation
- Good communication
- Team work
- Ability to multitask
- Positive attitude
- Pallet building
- Forklift operation
- Material handling
- Warehouse support
- Shelf restocking
- Manufacturing
- Production
- Machine operator
- Cash Counting
Timeline
Assembly Line Worker
PeopleLink Staffing Solution
08.2022 - 09.2022
Online Grocery Associate
Walmart
05.2022 - Current
Solar Installer
People Ready
10.2021 - 12.2021
Customer Service Collections Specialist
Sitel
04.2021 - 07.2021
Call Center Customer Service Agent
Alorica
12.2019 - 04.2020
Highschool - undefined
Diploma
Vicksburg High School
Associates Degree - undefined
Hinds Community College
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