Ja'Keise Gardner
Kalamazoo,MI
Summary
Results-driven sales representative with proven success in closing deals and enhancing client engagement through effective communication.
Overview
7
7
years of professional experience
Work History
Sales Representative
Sam's Club
03.2023 - Current
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed, maintained and utilized diverse client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume
- Increased tire department sales by over 70% from the year 2025 in relation to 2026.
Activity Helper
Kalamazoo Public Schools
08.2021 - 03.2023
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Provided emotional support and guidance to children during difficult times.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Monitored participation in recreational activities to provide assistance to participants.
- Collaborated with other recreation staff in developing new recreational activities.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Utilized positive reinforcement techniques to encourage good behavior.
- Safely supervised a total of about 162 children daily.
Manager
Maroon Shop, Kalamazoo Central School Store
09.2019 - 03.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Kept store revenue above $150 per day year round
Education
Associate of Applied Science - Marketing
Kalamazoo Valley Community College
Kalamazoo, MI11.2020
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MI08.2020
Skills
- Sales closing
- Sales consultation
- Strategy development
- Process improvement
- Product merchandising and distribution
- Negotiation tactics
- Contact follow-up
- Records management
- Upselling and cross selling
- Client engagement
- Time management
Accomplishments
-Assistant Coach for AAU basketball (2026)
-Attended Bridgestone Seminar on behalf of Sam's Club Automotive Department (2026)
-Volunteered at Boys and Girls Club as Youth Development Professional (2025-2026)
-Completed Y.O.U. MyCity Program (2018-2019)
Timeline
Sales Representative
Sam's Club
03.2023 - Current
Activity Helper
Kalamazoo Public Schools
08.2021 - 03.2023
Manager
Maroon Shop, Kalamazoo Central School Store
09.2019 - 03.2020
Associate of Applied Science - Marketing
Kalamazoo Valley Community College
High School Diploma -
Kalamazoo Central High School