Personable and dedicated customer service representative with extensive experience in industry. Comprehensive knowledge and background in healthcare- vital signs, specimen collection, and drawing blood.
Overview
2
2
years of professional experience
Work History
Member Specialist
Sam's Club
Naples, FL
06.2023 - Current
Greeted members upon arrival and provided them with assistance throughout their visit.
Provided customer service to members, answered questions, and resolved issues in a timely manner.
Maintained accurate records of member information including contact details, purchases, payment history and other relevant data.
Assisted with training new staff members on procedures related to member services.
Collaborated with colleagues across multiple departments in order to achieve common goals.
Presented and explained services and products to meet member needs.
Processed cash and check deposits every day.
Receptionist
Brown Veterinary Clinic
Naples, FL
04.2023 - 06.2023
Welcomed visitors and clients, and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments.
Scheduled and confirmed appointments for clients.
Performed data entry tasks into various computer systems accurately and promptly.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Processed customer payments using cash registers or point-of-sale terminals, according to the company's policies.
Education
Certificate - Phlebotomy
Lorenzo Walker Technical College
Naples, FL
12-2024
High School Diploma -
Golden Gate High School
Naples, FL
05-2023
Skills
Excellent verbal and written communication skills in English and Spanish