Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jakelin Segura

Naples,FL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Comprehensive knowledge and background in healthcare- vital signs, specimen collection, and drawing blood.

Overview

2
2
years of professional experience

Work History

Member Specialist

Sam's Club
Naples, FL
06.2023 - Current
  • Greeted members upon arrival and provided them with assistance throughout their visit.
  • Provided customer service to members, answered questions, and resolved issues in a timely manner.
  • Maintained accurate records of member information including contact details, purchases, payment history and other relevant data.
  • Assisted with training new staff members on procedures related to member services.
  • Collaborated with colleagues across multiple departments in order to achieve common goals.
  • Presented and explained services and products to meet member needs.
  • Processed cash and check deposits every day.

Receptionist

Brown Veterinary Clinic
Naples, FL
04.2023 - 06.2023
  • Welcomed visitors and clients, and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments.
  • Scheduled and confirmed appointments for clients.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals, according to the company's policies.

Education

Certificate - Phlebotomy

Lorenzo Walker Technical College
Naples, FL
12-2024

High School Diploma -

Golden Gate High School
Naples, FL
05-2023

Skills

  • Excellent verbal and written communication skills in English and Spanish
  • Data entry proficiency
  • Healthcare knowledge
  • Customer Service
  • Professional Communication
  • Patient Care

Timeline

Member Specialist

Sam's Club
06.2023 - Current

Receptionist

Brown Veterinary Clinic
04.2023 - 06.2023

Certificate - Phlebotomy

Lorenzo Walker Technical College

High School Diploma -

Golden Gate High School
Jakelin Segura