Jakeline Luna-Aguado
Newark ,De
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at First Watch. Proven ability to manage high-volume dining while fostering guest engagement and satisfaction. Proficient in POS system operations, consistently delivering seamless service and cultivating lasting customer relationships. Committed to enhancing team productivity and guest experiences.
Overview
3
3
years of professional experience
Work History
Server
First Watch
74 Geoffrey Dr, Newark, DE
03.2025 - Current
- Prepared tables and dining areas by setting up utensils and condiments.
- Participated in regular staff meetings to discuss service improvements and team goals.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Managed special dietary requests to ensure guest satisfaction and safety.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
McGlynns Pub
Newark, DE
06.2024 - 12.2024
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Maintained cleanliness and organization of dining areas to enhance customer experience.
- Assisted in training new staff on proper service techniques and menu knowledge.
- Processed customer orders accurately through the POS system for efficient billing.
- Executed proper health and safety compliance procedures during food handling and service.
- Supported promotional events by upselling menu items and enhancing guest engagement.
Cashier
Super G
2044 New Castle Ave, New Castle, DE 19720
12.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Gigante International Food Market
3421 Kirkwood Hwy # I-M, Wilmington, DE 19808
11.2022 - 12.2023
- Processed customer transactions efficiently at point of sale, ensuring accuracy in cash handling.
- Trained new employees on cash handling procedures and point of sale operation.
- Maintained cleanliness and organization of the checkout area to create a welcoming environment.
- Provided recommendations on products based on customer preferences and needs.
- Assisted in maintaining inventory levels through regular stock checks and restocking efforts.
Education
High School Diploma -
Thomas Mckean High School
301 McKennans Church Rd, Wilmington, DE 1980806.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Food running
- High volume dining
- Multitasking and organization
- Point of sale (POS) system operations
Languages
Spanish
Native or Bilingual
Timeline
Server
First Watch
03.2025 - Current
Server
McGlynns Pub
06.2024 - 12.2024
Cashier
Super G
12.2023 - 05.2024
Cashier
Gigante International Food Market
11.2022 - 12.2023
High School Diploma -
Thomas Mckean High School