JaKerria Harrison
Louisville,MS
Summary
I have a ton of experience dealing with all types of customers, technology, commission & sales positions. I am very patient, & willing to learn anything new. I am a very fast paced worker, I love to get things done & leave everyone satisfied with the results.
Overview
6
6
years of professional experience
Work History
Wireless Specialist
T-ROC
Louisville, MS
08.2022 - 02.2024
- Performed in-store product demonstrations at assigned events.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Collaborated with sales team to identify customer needs and provide comprehensive solutions tailored to their requirements.
- Managed inventory control processes, maintaining optimal levels of stock to meet fluctuating demand patterns.
- Mentored and guided junior team members, sharing technical expertise and fostering a culture of continuous learning and improvement.
Customer Service Representative
UnitedHealthcare
Remote, USA
11.2021 - 05.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed timely and effective replacement of damaged or missing products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technical Support Representative
Kelly Connect
Remote, USA
04.2018 - 10.2021
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
Education
Criminal Justice
Grantham University
Lenexa, KSDiploma -
Louisville High School
Louisville, MS05.2018
Skills
- Merchandising and Display
- API Integration
- Engaging with Diverse Customers
- Customer Service
- Payment Processing
Positive Customer Engagement
Timeline
Wireless Specialist
T-ROC
08.2022 - 02.2024
Customer Service Representative
UnitedHealthcare
11.2021 - 05.2022
Technical Support Representative
Kelly Connect
04.2018 - 10.2021
Criminal Justice
Grantham University
Diploma -
Louisville High School