Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
JaKerria Harrison

JaKerria Harrison

Louisville,MS

Summary

I have a ton of experience dealing with all types of customers, technology, commission & sales positions. I am very patient, & willing to learn anything new. I am a very fast paced worker, I love to get things done & leave everyone satisfied with the results.

Overview

6
6
years of professional experience

Work History

Wireless Specialist

T-ROC
Louisville, MS
08.2022 - 02.2024
  • Performed in-store product demonstrations at assigned events.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Collaborated with sales team to identify customer needs and provide comprehensive solutions tailored to their requirements.
  • Managed inventory control processes, maintaining optimal levels of stock to meet fluctuating demand patterns.
  • Mentored and guided junior team members, sharing technical expertise and fostering a culture of continuous learning and improvement.

Customer Service Representative

UnitedHealthcare
Remote, USA
11.2021 - 05.2022
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed timely and effective replacement of damaged or missing products.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Technical Support Representative

Kelly Connect
Remote, USA
04.2018 - 10.2021
  • Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.

Education

Criminal Justice

Grantham University
Lenexa, KS

Diploma -

Louisville High School
Louisville, MS
05.2018

Skills

  • Merchandising and Display
  • API Integration
  • Engaging with Diverse Customers
  • Customer Service
  • Payment Processing

Positive Customer Engagement

Timeline

Wireless Specialist

T-ROC
08.2022 - 02.2024

Customer Service Representative

UnitedHealthcare
11.2021 - 05.2022

Technical Support Representative

Kelly Connect
04.2018 - 10.2021

Criminal Justice

Grantham University

Diploma -

Louisville High School
JaKerria Harrison