Jakese Ingram
Lawrenceville,GA
Summary
Proactive professional with extensive experience in monitoring security operations and delivering superior customer service. Known for attention to detail and effective incident documentation, ready to enhance security protocols and contribute to a safe environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
08.2022 - 01.2026
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential hazards.
- Responded promptly to alarms and emergency situations, coordinating with law enforcement as needed.
- Enforced access control procedures, verifying identification of all visitors and staff.
- Documented incidents accurately in reports for management review and compliance purposes.
- Trained new security personnel on operational procedures and emergency response protocols.
- Collaborated with team members to enhance overall security strategy and effectiveness.
- Implemented conflict resolution techniques to de-escalate tense situations effectively.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Guard Supervisor
Allied Universal
08.2022 - 01.2025
- Supervised security personnel, ensuring adherence to company policies and procedures.
- Conducted regular patrols to maintain safety and security in assigned areas.
- Trained and mentored new guards, enhancing team performance and operational efficiency.
- Coordinated incident response efforts, minimizing risks and ensuring effective communication among teams.
- Developed post orders and training materials, standardizing operational practices across units.
- Evaluated security protocols, recommending improvements to enhance overall effectiveness and response times.
- Collaborated with law enforcement agencies during emergencies, strengthening community relations and support networks.
- Implemented scheduling systems for personnel assignments, optimizing resource allocation for maximum coverage.
- Managed budgets for personnel, equipment, and resources, ensuring cost-effective allocation of resources while maintaining high-quality services.
Senior Software Engineer
Apple
03.2023 - 08.2024
- Led development of scalable software solutions for diverse product lines.
- Collaborated with cross-functional teams to enhance application performance and user experience.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
- Designed and implemented automated testing frameworks to improve code quality and deployment efficiency.
- Analyzed system architecture, proposing enhancements that increased application reliability and scalability.
- Developed APIs and integrated third-party services to extend functionality of existing applications.
Education
High School Diploma -
Phoenix High School
Lawrenceville, GABachelor Of Science - Technology
University of Alabama At Birmingham
Birmingham, Alabama, AL06.2024
Skills
- Technical report writing
- Incident reporting
- Security guard license
- Physical security management
- Superior customer service
- CCTV monitoring
- Detail-oriented
- CCTV surveillance
- Physical fitness
- Programming languages
- Web application development
- Amazon web services
- Software development
- API development experience
- Development lifecycles
Accomplishments
- Established and maintained anti-hijack and major theft protocol.
- Reduced shoplifting rates by [Number]% through improved surveillance procedures.
- Successfully completed two-week security training program.
- Helped company recover $[Amount] by identifying and reporting internal theft.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Timeline
Senior Software Engineer
Apple
03.2023 - 08.2024
Security Officer
Allied Universal Security Services
08.2022 - 01.2026
Guard Supervisor
Allied Universal
08.2022 - 01.2025
Bachelor Of Science - Technology
University of Alabama At Birmingham
High School Diploma -
Phoenix High School