Jakia Lovett
Shreveport,LA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Remote Customer Support
Transcom Inc.
Denver, CO
06.2023 - 03.2024
- Assisted customers with product inquiries, technical support and other customer service related issues.
- Provided timely responses to customer emails and phone calls.
- Maintained an up-to-date knowledge of company products and services.
- Performed basic troubleshooting steps to resolve customer problems quickly.
- Participated in weekly team meetings to discuss progress, challenges and strategies for improvement.
Remote Customer Care Representative
Land's End
Dodgeville, WI
10.2022 - 01.2023
- Delivered customer support to high call load each shift..
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Built sustainable relationships of trust through open communication with customers.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Remote Customer Service Representative
General Dynamics Information Technology
Bossier City, LA
09.2021 - 04.2022
- Process applications
- Offering additional referrals for help
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Teleperformance
Shreveport, LA
05.2016 - 08.2020
- Assisted members in managing online services and achieving daily banking needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
Front Desk Receptionist
H & R Block
Shreveport, LA
01.2015 - 04.2015
- Scheduled appointments
- Completed basic bookkeeping and document filing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Handled payment processing and provided customers with receipts and proper bills and change.
Packer
Peoria Production Shop
Peoria, IL
07.2012 - 08.2013
- Loaded materials and products into package processing equipment.
- Unpacked, verified and recorded incoming merchandise or material.
- Assembled cartons, crates and containers to prepare for shipping.
Office Clerk
PECCO
Peoria, IL
11.2011 - 05.2012
- Collected and coded various documents to prepare for filing, storage and processing.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Education
Certificate in Office Assistant -
Midstate College
Peoria, IL05.2013
High school diploma -
Woodruff High School
Peoria, ILSkills
- Patient and Empathize
- Efficient and Detail-Oriented
- Data Entry
- Time Management
- Courteous with Strong Service Mindset
- Payment Processing
- Inbound and Outbound Calling
- Proficiency in Microsoft Office and G Suite
- Responding to Difficult Customers
Timeline
Remote Customer Support
Transcom Inc.
06.2023 - 03.2024
Remote Customer Care Representative
Land's End
10.2022 - 01.2023
Remote Customer Service Representative
General Dynamics Information Technology
09.2021 - 04.2022
Customer Service Representative
Teleperformance
05.2016 - 08.2020
Front Desk Receptionist
H & R Block
01.2015 - 04.2015
Packer
Peoria Production Shop
07.2012 - 08.2013
Office Clerk
PECCO
11.2011 - 05.2012
Certificate in Office Assistant -
Midstate College
High school diploma -
Woodruff High School
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