Jakiaya Noble
Fort Pierce,Florida
Summary
Customer Service Representative providing remote phone support in a call-center setting. Handles 20 customer calls per shift, documents customer interactions in computer systems, and escalates complex issues with clear communication. Supports accurate account updates through documentation and computer-based tools.
Overview
3
3
Certifications
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance
Ft. Pierce, FL
10.2025 - 08.2026
- Resolved 15% of customer issues on first contact by combining active listening with clear communication.
- Handled 20 customer calls per shift in a remote call center while delivering courteous support.
- Responded to inbound customer questions and concerns with empathy and professionalism.
- Documented customer interactions accurately in computer systems and maintained complete account notes.
- Used computer-based tools to manage customer requests and account-related concerns efficiently.
- Escalated complex issues promptly when additional assistance was needed.
- Supported a fast-paced remote workflow while balancing accuracy, responsiveness, and consistent customer care.
Warehouse Worker
Amazon Warehouse
Fort Pierce, FL
09.2024 - 07.2025
- Process 300 packages per shift while working efficiently in a fast-paced warehouse environment.
- Sort and handle products accurately to keep inventory moving through the warehouse smoothly.
- Follow workplace procedures consistently to support safe, orderly daily operations.
- Work efficiently in a fast-paced environment while meeting productivity expectations throughout each shift.
- Maintain attention to detail when organizing products and checking item placement for accuracy.
- Adapt quickly to changing tasks and shifting warehouse demands during busy periods.
Med Tech / Caregiver
James Place Senior Living
Dublin, GA
03.2023 - 06.2024
- Provided daily support and assistance to senior residents.
- Administered medications according to assigned responsibilities and facility procedures.
- Maintained resident confidentiality while supporting personal care and routine daily needs.
- Communicated with residents and staff to address concerns, clarify needs, and support coordinated care.
- Documented resident needs and updates through careful data entry to support accurate daily care records.
Burger King Crew Member
Burger King
Dublin, GA
09.2023 - 02.2024
- Prepared food orders according to quality and safety standards.
- Balanced cashier duties, customer service, and food preparation across busy shifts.
- Maintained an efficient pace while supporting smooth service in a high-volume environment.
Stocker / Cashier
Roses Discount Stores
Dublin, GA
05.2023 - 07.2023
- Stock merchandise across shelves and displays to keep products organized, accessible, and properly replenished throughout the sales floor.
- Maintain a clean, organized sales floor by recovering items, straightening aisles, and supporting a safe shopping environment.
- Resolve customer issues at the register by answering questions, directing concerns, and reinforcing a positive in-store experience.
Cashier
Papa John's
Dublin, GA
03.2023 - 07.2023
- Prepared customer orders and food items to keep service moving quickly and orders accurate.
- Managed oven operations safely and consistently to support timely order completion.
- Balanced order handling, food preparation, and customer handoff to maintain smooth front-of-house flow.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer throughout shifts, ensuring financial integrity.
- Assisted customers with menu selections and special requests to enhance satisfaction.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Monitored store cleanliness and compliance with health regulations during shifts.
- Resolved customer complaints effectively, promoting loyalty through exceptional service.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Remote Customer Representive
Encompass Health
Usa Remote
12.2020 - 02.2021
- Completed 10% of documentation and data entry tasks daily while maintaining clear, organized patient records.
- Processed 25 patient calls per shift while providing accurate support and timely issue resolution.
- Answered inbound calls promptly and directed patients to the appropriate department or resource.
- Documented patient information accurately and updated records according to office procedures.
- Assisted patients and residents with questions about scheduling, services, and next steps.
- Maintained professionalism and empathy while handling sensitive conversations in a remote setting.
- Scheduled appointments and coordinated calendar updates to support smooth daily operations.
- Verified insurance details and gathered intake information before transferring cases for review.
- Used Microsoft Office applications to organize communication logs and support daily reporting.
- Coordinated referral updates and communicated status changes to patients and internal teams.
- Explained basic process information clearly to help callers understand available services.
- Followed patient confidentiality standards when handling personal information and call documentation.
- Supported front desk tasks by organizing messages, files, and routine follow-up items.
- Clarified medication assistance requests and escalated concerns to the appropriate staff member.
- Balanced multiple incoming inquiries while maintaining accurate notes and professional tone.
- Reviewed basic medical terminology during calls to route questions to the correct department.
Education
High School Diploma - high school diploma
Fort Pierce Westwood High School
Fort Pierce, FL07-2024
Skills
- Remote customer service
- Call center support
- Inbound customer calls
- Customer issue resolution
- Communication
- Patient/resident support
- Patient confidentiality
- Medication assistance
- Documentation & data entry
- Microsoft Office
Certification
ServSafe
Timeline
Customer Service Representative
Teleperformance
10.2025 - 08.2026
Warehouse Worker
Amazon Warehouse
09.2024 - 07.2025
Burger King Crew Member
Burger King
09.2023 - 02.2024
Stocker / Cashier
Roses Discount Stores
05.2023 - 07.2023
Med Tech / Caregiver
James Place Senior Living
03.2023 - 06.2024
Cashier
Papa John's
03.2023 - 07.2023
Remote Customer Representive
Encompass Health
12.2020 - 02.2021
High School Diploma - high school diploma
Fort Pierce Westwood High School