JAKIRDIS THOMAS
TAMPA
Summary
Experienced in fast-paced environments, excelling in both independent and team-based roles. Highly skilled in technology, with strong problem-solving abilities and a proven track record of resolving complex issues efficiently
Overview
5
5
years of professional experience
Work History
Tier 1 Continuity+ Message Apple
Kelly Services
10.2024 - Current
- Provided real-time technical support for Apple products via chat.
- Diagnosed and resolved software, hardware, and connectivity issues.
- Assisted customers with troubleshooting steps and product education.
- Maintained a high level of customer satisfaction through efficient and friendly service.
- Documented customer interactions and followed company support protocols.
- Managed multiple chat sessions while ensuring quality assistance.
- Participated in ongoing training sessions to stay current on new Apple products and technologies.
- Met performance targets including response times, resolution rates, and customer satisfaction scores.
Tier 1 Advisor
Nelnet
10.2023 - 09.2024
- Contact customers about accounts, including outbound customer contact as needed
- Helped customers with their student loan inquiries
- Approached and solved problems with initiative and sound judgment
- Provides student borrowers with information and assistance so that they can make informed borrowing and repayment decisions
- Update customer account information as needed
- Worked with customers across multiple platforms simultaneously to address questions and resolve issues
Online Order Filling Team Associate
Walmart
Haines City
09.2021 - 10.2023
- Aids customers in locating available goods
- Using a Digital Device to pick items ordered by customers, stage orders, and perform quality checks
- Checks for available items for customers
- Dispenses orders to customers
Retail Associate
Once Upon a Child
Lakeland
07.2020 - 08.2021
- Handled customer returns and exchanges with accuracy
- Maintained awareness of inventory or shortage concerns, communicating replenishment needs to management
- Professionally greeted customers
- Inspected apparel, priced products, and marked items for sale on the sales floor
Education
Associate in Arts (A.A.) -
Hillsborough Community College
05-2025
High School Diploma -
POLK STATE LAKELAND COLLEGIATE HIGH SCHOOL
US05.2021
Skills
- Proficiency in Microsoft Office Suite
- Proficiency in Customer Service
- Collaboration and Teamwork
- Excellent Time Management
- Fast Learner
- Multitasker
- Adaptability
- Ability To Be Flexible
- Live chat support
- Problem-solving abilities
Timeline
Tier 1 Continuity+ Message Apple
Kelly Services
10.2024 - Current
Tier 1 Advisor
Nelnet
10.2023 - 09.2024
Online Order Filling Team Associate
Walmart
09.2021 - 10.2023
Retail Associate
Once Upon a Child
07.2020 - 08.2021
Associate in Arts (A.A.) -
Hillsborough Community College
High School Diploma -
POLK STATE LAKELAND COLLEGIATE HIGH SCHOOL