Shatoya Smith
Orlando,FL
Summary
Dynamic and empathetic professional with a proven track record excelling in de-escalation techniques and active listening. Demonstrated ability to foster strong relationships and effectively manage time, ensuring high-quality service and support. Skilled in both critical thinking and teamwork, consistently achieving positive outcomes in challenging environments.
Overview
11
11
years of professional experience
Work History
Psychiatric Technician
Texas Children Hospital
07.2023 - Current
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
Special Education Teacher Assistant
Inspire Learning Center
07.2022 - 11.2022
- Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
- Utilized assistive technology tools to help students access curriculum materials more effectively.
- Fostered a sense of community within the learning environment by establishing clear expectations and encouraging open dialogue between peers.
Direct Support Direct Care Professional - Lead
Devereux Florida
05.2017 - 08.2022
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.
Acting Active Duty Administrator
Central Florida Communities
05.2014 - 05.2017
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Education
Associate Of General Studies -
Brevard Community College
Cocoa, FLSkills
- De-escalation techniques
- Activity planning
- Professional boundaries
- Critical thinking
- Progress documentation
- Active listening
- Rapport building
- Clerical functions
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
Timeline
Psychiatric Technician
Texas Children Hospital
07.2023 - Current
Special Education Teacher Assistant
Inspire Learning Center
07.2022 - 11.2022
Direct Support Direct Care Professional - Lead
Devereux Florida
05.2017 - 08.2022
Acting Active Duty Administrator
Central Florida Communities
05.2014 - 05.2017
Associate Of General Studies -
Brevard Community College
Similar Profiles
Jackie ArmstrongJackie Armstrong
Certified Medical Assistant II at Texas Children HospitalCertified Medical Assistant II at Texas Children Hospital
James D. RodriguezJames D. Rodriguez
Registered Nurse, Emergency Department at Texas Children HospitalRegistered Nurse, Emergency Department at Texas Children Hospital
Keshia SimienKeshia Simien
Food Service Worker at Texas Children HospitalFood Service Worker at Texas Children Hospital