Jakita Williams
Douglasville,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Travel Consultant
American Express
Douglasville, GA
12.2022 - 02.2024
- Prepared itineraries to deliver travel arrangements to clients.
- Searched and confirmed travel reservations for customers.
- Reserved hotel rooms for business travelers based on individual preferences, schedules, and budgets.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Processed credit and debit payments and handled confidential information with discretion.
- Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Utilized GDS systems for booking flights, hotels, and car rentals.
Customer Service Support Representative
Xfinity Comcast
Miami, FL
09.2011 - 10.2022
- Adhered to company policies regarding privacy and data protection regulations.
- Tracked customer orders through each stage of delivery process.
- Documented all customer interactions into the company's database system.
- Provided customer service support for incoming inquiries and requests via telephone, email and chat.
- Provided detailed explanations of product features and benefits to customers.
- Handled escalated customer concerns in a professional manner.
- Utilized problem-solving skills when responding to complex inquiries from customers.
- Processed payments from customers using the appropriate payment methods.
- Performed troubleshooting steps when resolving technical issues.
- Resolved customer issues in a timely manner, ensuring customer satisfaction.
- Offered advice on additional services or products that may be beneficial to customers' needs.
- Escalated complex issues to senior-level technicians or management.
Education
High School Diploma -
07-1997
Skills
- Leisure travel
- Regulations and compliance
- Documentation preparation
- Travel Arrangements
- High volume environments
- Exceptional customer service
- Credit card payments
- International reservations
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Company CultureCareer advancementHealthcare benefits401k matchFlexible work hoursPersonal development programsWork-life balanceWork from home optionStock Options / Equity / Profit SharingTimeline
Travel Consultant - American Express
12.2022 - 02.2024
Customer Service Support Representative - Xfinity Comcast
09.2011 - 10.2022
Miami Springs Senior High School Adult - High School Diploma,