Jakiya Tillman
Charlotte,NC
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
4
4
years of professional experience
Work History
Patient Access Specialist
Novant Health, Inc
Huntersville, NC
06.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Pharmacy Technician
Harris Teeter Pharmacy
8445 Davis Lake Pkwy Charlotte, NC
02.2022 - Current
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Associates - Pharmacy (Pre-Pharmacy)
Central Piedmont Community College
Charlotte, NC02.2028
Skills
- Patient education and counseling
- Prescription Refill Fulfillment
Timeline
Patient Access Specialist
Novant Health, Inc
06.2024 - Current
Pharmacy Technician
Harris Teeter Pharmacy
02.2022 - Current
Associates - Pharmacy (Pre-Pharmacy)
Central Piedmont Community College