Khurram Niazi
Centennial,CO
Summary
My eleven-plus years of service in the Level 1 Trauma Center of the 8th busiest Emergency Department in the country have led me to the skills required to excel as a Senior Patient Access Specialist. I have gained Exceptional knowledge of procedures at medical facilities to multitask and prioritize work. I am an energetic patient access specialist with an excellent understanding of the changing environment of healthcare. I am dedicated in keeping the patients' best interest in mind and ensuring financially struggling patients are thoroughly evaluated for financial aid. I am dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. I work independently with little to no supervision. I thrive under pressure, and consistently earns high marks for work quality and speed.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
University Of Colorado Health Sciences
Aurora, CO
10.2013 - Current
- Obtained necessary signatures for privacy laws and consent for treatment.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Maintained confidentiality of all patient information in accordance with HIPAA privacy and security regulations.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Collaborated with clinical and administrative staff to meet patient needs.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Participated in training sessions to stay updated on healthcare policies and registration.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Answered phones promptly in a professional manner.
- Managed incoming faxes related to patient registration processes.
- Verified insurance coverage for services provided by the facility.
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Actively participated in team meetings and training sessions.
- Scanned documents into electronic medical records system.
Volunteer
University of Colorado Health Sciences
Aurora, CO
01.2011 - 10.2013
- Offered support and assistance to community members.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Pharmacy Clerk
Omnicare Pharmacy
Golden, CO
05.2007 - 08.2008
- Ensured compliance with federal and state pharmacy regulations and laws.
- Prepared and delivered medication to patients in a timely manner.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
Education
Master of Science - Health Sciences
Lithuanian University Of Health Sciences
Lithuania06-2009
Skills
- Patient registration
- Insurance verification
- Financial counseling
- HIPAA compliance
- Customer service
- Time management
- Insurance information collection
- Fee collection
- Patient identity verification
- Phone and email etiquette
- Multitasking and organization
Affiliations
- Skiing
- Weight lifting
- Sky diving
Languages
Lithuanian
Native/ Bilingual
English
Full Professional
Certification
- Basic Life Support
References
References available upon request.
Timeline
Patient Access Specialist
University Of Colorado Health Sciences
10.2013 - Current
Volunteer
University of Colorado Health Sciences
01.2011 - 10.2013
Pharmacy Clerk
Omnicare Pharmacy
05.2007 - 08.2008
Master of Science - Health Sciences
Lithuanian University Of Health Sciences
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