JAKIYAH JONES
Charlotte,NC
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Iqor
Charlotte, NC
08.2024 - Current
- Answered inbound calls and greeted customers with energy and enthusiasm.
- Assisted customers with managing their utilities accounts, including payments and collections.
- Built lasting relationships with clients, customers, and team members based on trust and reliability.
- Achieved and often exceeded call center goals through consistent and high-quality customer service.
- Maintained department productivity and quality objectives.
- Ensured first call resolution through dedicated ownership of customer concerns.
- Handled customer concerns with professionalism, delivering swift and effective solutions.
- Facilitated customer reports of outages for premises and streetlights.
- Facilitated customer requests for account feature changes, enhancing user experience.
- Processed orders for customers initiating or terminating electric and gas services.
- Organized customer service appointments for on-site service requests.
Store Associate
Lidl
Charlotte, NC
01.2024 - 08.2024
- Unpacked and stocked merchandise as deliveries arrived in store.
- Ensured the store's cleanliness and organization, covering all areas from the parking lot to the sales floors, break room, and warehouse.
- Delivered exceptional service to customers, contributing to a positive shopping experience.
- Ensured accurate financial management by counting drawers at the end of each shift.
- Collected shopping carts for customer convenience.
- Engaged with customers to provide excellent service and offer assistance as needed.
- Handled bakery food preparation and delivered excellent customer service to enhance the customer experience.
Coordinator
Marshalls
Charlotte, NC
07.2022 - 01.2024
- Maintained and organized Home and Shoe departments to ensure an appealing presentation.
- Designed and constructed product displays to enhance visual appeal and drive customer engagement.
- Processed and stocked clothing, shoes, and merchandise efficiently.
- Elevated the shopping experience for customers, creating lasting impressions.
Retail Associate
Walmart
Indian Land, SC
06.2021 - 07.2022
- Assisted customers with apparel selections and fitting room needs.
- Stocked clothing, shoes, and accessories to maintain a well-organized and appealing sales floor.
- Directed customers to desired products and suggested alternatives.
- Handled cashier duties and provided excellent customer service as needed.
Crew Member
Arbys Resturant
Indian Land , SC
02.2020 - 06.2021
- Managed cash register operations to ensure smooth customer transactions.
- Handled drive-through responsibilities, ensuring accurate and prompt order taking.
- Stocked inventory efficiently before and after shifts.
- Ensured restrooms and dining areas were consistently clean and presentable for customers.
Education
High School Diploma -
Lancaster High School
325 Woodland Dr, Lancaster, SC 2972005-2022
Skills
- Complaint resolution
- Account updating
- Call management
- Assertiveness
- Call center experience
- Payment processing
- Appointment scheduling
- Multitasking and organization
- Customer assistance
- Time management
Timeline
Customer Service Representative
Iqor
08.2024 - Current
Store Associate
Lidl
01.2024 - 08.2024
Coordinator
Marshalls
07.2022 - 01.2024
Retail Associate
Walmart
06.2021 - 07.2022
Crew Member
Arbys Resturant
02.2020 - 06.2021
High School Diploma -
Lancaster High School
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