Summary
Overview
Work History
Education
Skills
Extra Curricular Activities
Timeline
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Ja'Kiyah Moore

Clayton,NC

Summary

Adept at enhancing customer satisfaction and streamlining operations, I excelled as a Shift Leader at Dunkin Donuts & Baskin Robbins, mastering beverage preparation and cash handling. My proactive approach in maintaining workplace safety and drink customization skills significantly contributed to operational excellence, demonstrating a keen ability to balance multiple priorities efficiently. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

3
3
years of professional experience

Work History

Coffee Barista/Server Shift Leader

Dunkin Donuts & Baskin Robbins
06.2023 - Current
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Food Server/Night Shift Supervisor

SUBWAY®Restaurants
07.2021 - 06.2023
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

No Degree -

Knightdale High School
Knightdale, NC
05.2025

Skills

  • Order Taking
  • Beverage Preparation
  • Workplace Safety
  • Drink customization
  • Cooking
  • Cash Handling

Extra Curricular Activities

I play basketball for high school as well for a travel team. The dates are already set in stone so I'm very transparent about when I need time off of work.

Timeline

Coffee Barista/Server Shift Leader

Dunkin Donuts & Baskin Robbins
06.2023 - Current

Food Server/Night Shift Supervisor

SUBWAY®Restaurants
07.2021 - 06.2023

No Degree -

Knightdale High School
Ja'Kiyah Moore